CLINIC FRONT DESK

Job Description

LEAD CLINIC FRONT DESK - JIS Orthopedics

Full-Time: Monday through Friday

Department: Clinic

Location: New Albany

Responsible To: Clinical Director

Position Summary:

Responsible for all check in and check out functions of medical front desk on a rotating basis, answering phones, scheduling appointments, physician messages, scheduling testing, pre-certification, and medical records management. Monitoring physician schedules to ensure a full schedule and ensure proper staffing for Front Desk.

Position Responsibilities/Standards:

General

Attend department, clinic or company meetings as required

Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns

Consistently work in a positive and cooperative manner with fellow staff members.

Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary.

Attend required annual in-service programs.

Demonstrate knowledge and understanding of all company policies and procedures. Adheres to established facility safety requirements and procedures to ensure a safe working environment. Identifies potentially unsafe situations and notifies supervisor.

Specific Duties

Meet and greet patients promptly, in a professional and courteous manner.

Obtain patient information during office hours.

Provide patients with required paperwork – H&P, Financial Policy, Patient Information Sheet, FROI for Worker’s Compensation patients.

Obtain copies of patient’s insurance cards, MCO identification cards

Verify patient insurance coverage is current and correct at each visit

Review patient label and chart contents for completeness and accuracy.

Accurately Scan insurance cards including front and back

Input patient information and register patient as needed.

Schedule appointments (new, follow-up, reschedule) per physician protocol.

Obtain referrals-check Carriers online.

Schedule appointments to other specialists as needed.

Collect co-pays, co-insurance and self pay amounts at time of service.

Answer phones within 3 rings (“JIS Orthopaedics this is, how may I help you?”)

Handle all calls in a professional manner and direct to the proper individual.

Run schedules, request charts, check in patients and print encounter forms.

Communication with physicians and clinical support staff.

All patient information will be entered into the system by the end of the day at a 90% or higher accuracy rate.

Make every effort to accommodate patient, according to physician protocol, when scheduling appointments.

Reconcile all charts to kept appointments and return at the end of day to appropriate charge entry staff

Scanning documents

Responsible for the team’s schedule, including approval of time off requests.

Maintain policies and procedures, update and communicate as needed.

Monitor physician schedules for completeness, direct phone operators and other personnel scheduling appointments to areas where appointments are needed.

Monitor voice mail messages to ensure patients are being taken care of.

Generates various reports.

Maintains patient confidentiality

Attends all regular staff meetings

Performs all other tasks and projects assigned by the Practice Administrator.

Additional Duties

Travel to other locations as necessary.

Confirm and/or reschedule appointments when needed.

Filing as needed – within 24 hours

Education/Experience Required:

Must have a high school diploma or equivalent.

Must have related experience and/or training; or equivalent combination of education and experience in a customer service position.

Must be friendly, courteous and have good communication skills when greeting patients.

Physical Requirements:

Physical requirements for the position include the ability to frequently hear and communicate orally, see up close and at a distance, read and comprehend, stand, sit, walk, reach, handle, and/or feel objects. Must be able to climb, pull, push and kneel. Maximum unassisted lift = 25 lbs. Average lift less than 10 lbs.

Full-time