Service Planning coordinator & Customer Service Support

Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.

Looking for a role that fits around your life?

Join us as a part-time Coordinator working 21 hours a week across 5 days, we can be flexible with your working pattern to allow you to balance work and life!

We are seeking a proactive and detail-oriented part time Coordinator to support the LEV (Local Exhaust Ventilation) planning and Customer Service team. The role is working at the core of the business within the Customer Service team in an exciting and dynamic environment. You will provide support to the UK field sales team and customer service, with responsibility for managing the UK LEV programme.

Primary Responsibilities:

Maintenance of UK LEV sales database

Planning and support of LEV engineers and daily plan

Booking of LEV customer visits & diary management

Produce quotations

Accurate and efficient input of sales orders

Checking order details and resolving issues

Liaising with external customers regarding the despatch of orders

Ensuring information is up-to-date and accurate

Undertaking administration duties to support the Customer Service Team

Taking incoming calls and emails and covering for Customer Service colleagues when required.

Minimum Qualifications:

PC/IT Literate including Word, Excel and Outlook

Geographical knowledge of the UK

Customer services

Office administration

Company & customer focused

Structured & methodical approach to tasks

Efficient & consistent record keeping

Personable & outgoing personality

Good literacy & numeracy skills

Accuracy & eye for detail

Preferred Qualifications:

CRM / ERP systems (Oracle)

Technical background

Cold calling

Data base management

Sales / support driven

If you don’t have all the desirable skills listed, please don’t let that stop you from applying. We value potential and a willingness to grow.

Benefits

25 days holiday (pro rata) plus bank holidays

Pension scheme

Competitive salary

Employee wellbeing support

Access exclusive discounts, wellbeing support, and more through our Perks at Work platform.

Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

Donaldson Company has been made aware that there are several recruiting scams that are targeting job seekers. These scams have attempted to solicit money for job applications and/or collect confidential information, Donaldson will never solicit money during the application or recruiting process. Donaldson only accepts online applications through our Careers Donaldson Company, Inc. website and any communication from a Donaldson recruiter would be sent using a donaldson.com email address. If you have any questions about the legitimacy of an employment opportunity, please reach out to to verify that the communication is from Donaldson.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

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