Housekeeping Associate

About The Postcard Hotel:

The Postcard Hotel offers a collection of intimate luxury hotels focused on slow living, personalized service, and meaningful guest experiences. Each property reflects its destination through thoughtful design, understated elegance, and impeccable attention to detail. Our teams play a vital role in creating an atmosphere of warmth, serenity, and refined hospitality.

Role Overview:

The Housekeeping Associate is responsible for maintaining the highest standards of cleanliness, hygiene, and presentation across guest rooms and public areas. This role ensures a serene, immaculate, and welcoming environment aligned with The Postcard Hotel’s luxury service philosophy. The ideal candidate has an eye for detail, takes pride in their work, and understands the importance of discretion and guest comfort.

Key Responsibilities:

Guest Room Readiness

Clean, prepare, and refresh guest rooms to luxury boutique standards

Ensure linens, amenities, and supplies are replenished as per brand guidelines

Maintain room aesthetics including lighting, arrangement, fragrance, and finishing touches

Handle guest preferences and special requests with care and confidentiality

Public Area & Back-of-House Maintenance

Maintain cleanliness of lobbies, corridors, lounges, and common spaces

Ensure hygiene and upkeep in service areas, linen rooms, and storage spaces

Quality & Safety Standards

Adhere to sanitation, hygiene, and safety procedures

Report maintenance issues and room discrepancies promptly

Follow sustainable and resource-efficient cleaning practices

Guest Interaction

Greet guests warmly when encountered and offer assistance when appropriate

Ensure minimal intrusion and uphold guest privacy at all times

Team Collaboration

Coordinate with front office, laundry, and maintenance teams

Participate in inventory management of linen, supplies, and amenities

Support smooth room turnover and operational flow

Qualifications & Skills:

Prior experience in housekeeping, preferably in luxury or boutique hospitality

Strong attention to detail and aesthetics

Understanding of hygiene and cleaning protocols

Pleasant demeanor, integrity, and professionalism

Ability to work in a discreet and guest-sensitive environment

Physical stamina and ability to handle repetitive tasks

Willingness to work flexible hours, weekends, and holidays

What We Look For:

Pride in craftsmanship

Respect for guest space and tranquility

Commitment to understated, intuitive service

Appreciation for boutique luxury hospitality

What We Offer:

Training aligned with luxury hospitality standards

Career growth within The Postcard Hotel portfolio

Warm, respectful, and collaborative work culture

Competitive compensation and benefits