Unified Communications Engineer

What You'll Get to Do:

As a Unified Communications Engineer, you will handle complex technical challenges, lead UC implementations, and oversee platform upgrades. You will play a key role in ensuring optimized communication services across the enterprise.

Key Responsibilities:

Develop and deploy UC solutions, including VoIP, SIP, and cloud-based communication platforms

Lead engineering designs and technical refresh projects that directly impact mission success

Collaborate with vendors, service providers, and IT teams to ensure smooth UC operations

Work closely with security teams, network engineers, and support staff to improve system integration

Troubleshoot system failures and accessibility issues

Draft Standard Operating Procedures (SOPs) for UC operations

Develop and maintain knowledge base articles, handling "how to" inquiries

Perform system upgrades and apply upgrades and patches to Cisco Unified Communications Manager (CUCM) and IOS upgrades on UC systems

Support UC Knowledge Management (KM) by entering solutions into the knowledge database

Make recommendations to enhance efficiency in UC monitoring, management, and overall operations

Implement emerging UC technologies

Apply security protocols, encryption, and compliance with industry standards (NIST, DoD security guidelines, STIGs)

Work independently in remote locations, functioning as a primary engineering and network troubleshooting resource

Resolve UC-related tickets escalated to the engineering team and coordinate resolutions across UC Operations staff

Conduct root cause analysis

Implement encryption, security protocols, and compliance measures (e.g., NIST, DoD guidelines, STIGs)

Configure, deploy, manage, and maintain UC monitoring systems to ensure service availability and performance

Mentor junior staff, provide leadership in UC implementations, and optimize system performance

Participate in project management for major upgrades and refresh cycles

Requirements

You'll Bring These Qualifications:

TS/SCI security clearance with the ability to obtain a CI poly

Expertise in Cisco Unified Communications Manager and UC operations

Network administration/engineering experience

IAT II certification (mandatory)

CCNA certification and ITIL v4 Foundations (desired)

Strong troubleshooting and problem-solving skills

Ability to work independently and provide technical leadership

Minimum Education & Experience:

One of the following:

High School/GED + 9 Yrs

Associates + 7 Yrs

Bachelors + 5 Yrs

Masters + 3 Yrs

PhD + 1 Yrs

Bison Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by applicable law.