Quality Assurance Associate

Position: Quality Assurance Associate Industry: BPO Location: Clark Pampanga Postal: 2023 Salary Offer: Php35,000 Work Schedule: Shifting Schedule Work Set Up: Work-Onsite Benefits: Government mandated benefits 13th Month Pay HMO Vacation Leave Credits Sick Leave Credits Job Responsibilities: Monitor and evaluate customer interactions (calls, chats, or emails) to ensure adherence to quality standards and client requirements.

Conduct regular quality audits and document findings accurately.

Provide detailed feedback and coaching recommendations to agents and team leaders.

Prepare and analyze daily, weekly, and monthly quality reports to identify trends and areas for improvement.

Collaborate with Operations and Training teams to enhance agent performance and process efficiency.

Participate in calibration sessions to maintain scoring consistency and fairness.

Ensure compliance with organizational policies, client guidelines, and regulatory requirements.

Recommend process or policy changes to improve customer experience and operational quality.

Job Requirements: Open for Undergraduates With at least 1 year experience in Quality Assurance in a BPO company is an advantage With experience in Fintech account is a plus Amenable to work onsite Can start as soon as possible Recruitment process: Online and Face to face Initial interview Final interview Job offer Send your resume to For inquiries contact us: Look for: Ms.

Yanna Telephone Number: (02) 82452829 Facebook Page Name: HR Job Philippines - Direct Hire Linkedin: Ms.

Ricah / Tiktok: @filipinojobs Subscribe to our official YouTube channel: Life as a Bilingual in the Philippines Do you know someone?

Refer your friend and well give you a Referral Bonus once they get their dream job through us!

Apply now and bring home an exclusive J-K Network Hoodie once you get hired from any of our clients!