Implementation Management

Job Description

Scope of Work:

This job role is responsible for the coordination, management, and execution of data center services utilizing a team of dedicated technicians when on-site activities must be performed.

This person will ensure that technicians are continuously available to respond to customer tickets and are performing to expected Service Level Agreement (SLA) levels.

They will also ensure that work is executed within OHS requirements and to Ericsson standards. The role is a local function residing in Columbus, Ohio.

Responsibilities & Outcomes:

Customer Communication.

Communicate with customer on a regular basis, establishing a relationship built on trust.

Issue well-written detailed reports to customers on a regular basis as agreed Internal Interactions.

Attend internal coordination and progress meetings, providing updates as needed.

Speak up with observations and suggested improvements.

Integrate improvements within the on-site ways of working Leadership Behavior.

Manage ticket assignments and workforce availability.

Supervise 3rd parties’ on-site activities.

Address and resolve conflicts immediately and professionally.

Perform daily visual inspections of work area to detect safety, performance and cleanliness issues Safety Focus.

Adhere to OHS framework.

Complete safety audits of 3PP & self-audits regularly.

Prepare site specific risk assessment.

Report facility failure which has potential to harm personal health and safety.

Ensure appropriate PPE is made available and properly used at all times while on site.

Immediately report OHS incidents and near misses in the reporting tool.

Intervene to correct unsafe behavior by 3rd party worker and report to 3PP and Ericsson project manager Project Execution.

Coordinate activities and ensure that all disciplines directly involved in the project are performing in line with the project goals, costs and objectives.

Ensure that the agreed implementation schedules and guidelines are followed and enforced.