Process Optimization Specialist

About Us

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.

Position Summary

The Process Optimization Specialist plays a critical role in supporting Gifthealth's mission to optimize and automate pharmacy intake operations. Under the supervision of the Director of Operations, Process Automation, this position focuses on streamlining workflows related to patient and prescription intake, insurance adjudication, order processing, and other core business functions requiring automation or process optimization.

The specialist will collaborate closely with automation engineers, product managers, and intake operations teams to implement, test, and maintain automation tools that improve accuracy, compliance, and efficiency across the intake pipeline. This individual will contribute to both the design and continuous improvement of automation logic and workflow performance, ensuring all processes adhere to regulatory and compliance standards.

Key Responsibilities

Automation & Systems Development

Work with engineering and product teams to expand, test, and optimize automated processes, including OCR (Optical Character Recognition), API integrations, and workflow logic.

Support the development and deployment of automation scripts and tools to improve data accuracy and reduce manual interventions.

Identify process bottlenecks and collaborate with automation engineers to enhance system throughput and accuracy.

Participate in system monitoring, testing, and performance validation to ensure automation reliability and compliance.

Assist in documenting automation workflows, standard operating procedures (SOPs), and system configurations.

Collaborate on continuous improvement initiatives, providing feedback from operational use to enhance system functionality.

Process Optimization

Partner with the Intake and Quality Assurance teams to identify opportunities for process efficiency and automation.

Support the Director in planning and executing process automation initiatives that comply with federal and state laws, including HIPAA and pharmacy practice standards.

Analyze workflow data and recommend automation strategies that reduce turnaround times, improve throughput, and maintain data integrity.

Coordinate with QA teams to ensure automated workflows meet accuracy and performance standards.

Cross-Functional Collaboration

Work closely with automation product managers and engineers to align automation capabilities with business requirements.

Communicate effectively with stakeholders across Operations, Compliance, and Engineering to ensure alignment on goals, timelines, and quality standards.

Participate in team reviews, project planning, and implementation discussions related to automation systems.

Compliance & Quality Assurance

Ensure all automated and manual processes adhere to Gifthealth's compliance standards, including HIPAA, DSCSA, and state pharmacy regulations.

Working with the QA Lead, assist in auditing automated workflows for accuracy and compliance with QA protocols.

Working with the QA lead, support corrective actions and documentation for system errors or exceptions.

Key Competencies

Automation Mindset: Familiarity with bot-based automation, OCR systems, and logic-based process workflows.

Operational & Analytical Thinking: Strong data-driven problem-solving and process analysis skills.

Collaboration: Ability to work effectively in cross-functional health technology environments.

Communication: Excellent written and verbal communication skills for technical and non-technical audiences.

Compliance Awareness: Understanding of HIPAA, pharmacy system protocols, and healthcare data integrity.Qualifications

Certified Pharmacy Technician (CPhT) required.

1+ year experience in prescription processing and/or process automation.

Experience working in a health technology or pharmacy operations environment.

Familiarity with pharmacy management systems and healthcare compliance.

Strong communication, analytical, and organizational skills.

Experience collaborating with technical teams, including automation engineers and product managers.Work Environment

Location: Hybrid - Columbus, OH

Schedule: Full-time

May require additional availability or flexibility for escalations.

Regular meetings with teams, departments, or leadership to ensure alignment.Key Essential Functions

Must be able to remain seated at a workstation for extended periods of time.

Must be able to use a computer, keyboard, and mouse for the majority of the workday.

Must be able to perform repetitive motions such as typing, clicking, and data entry.

Must be able to communicate clearly by phone, video, and email.

Must be able to manage multiple systems and screens simultaneously.

Must be able to maintain focus and attention to detail in a fast-paced environment.

Must be able to work scheduled shifts reliably, including any assigned breaks.

Must be able to work onsite or remotely as required by business needs.

Must be able to handle occasional high-stress or high-volume periods.Employment Classification

Status: Full-time

FLSA: Exempt

Equal Employment Opportunity (EEO) Statement

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.

We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.