Help Desk Analyst

GoAhead Solutions has a great opportunity for a Help Desk Analyst in Columbus, OH. This would be a Seven month contract to start out. This would be an onsite position. Interview process will be in-person.

Job Description:

-Provides tier 2 technical support and system access to approximately 15,000 customers using ServiceNow ticketing system.

-Troubleshoots hardware and/or software issues independently in workstation support, desktop support, business continuity, information security, network connectivity knowledge of MS Office (O365) and use of ticketing system software.

Required Skills and Experience:

-Professional experience working with computers in a Help Desk/Support role.

-Professional experience in a customer service-related role, providing phone and video support for users with varying levels of technical expertise.

-Strong Customer Service Skills.

-Previous experience with ServiceNow.

-CompTIA A+ Certification.