RUR Engineer

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work.

Job Title:RUR Engineer

Reporting To:Associate Programme Manager

Work Schedule:Onsite – Tewkesbury, GBR

Are you a pragmatic problem-solver with a passion for engineering excellence and customer satisfaction? Moog Commercial Aircraft Group Tewkesbury is seeking a seasoned specialist with a thorough knowledge of theories and principles of the relevant discipline and a sound understanding of design concepts and studies of senior team members.

Reporting into the RUR Associate Programme Manager, the Returned Unit Record (RUR) Engineer will provide Engineering support to external and internal customer alike and will manage investigations and projects of varying size and complexity. The RUR Engineer shall have responsibility for being a key interface between the customer and internal investigations team, ensuring that investigations are progressed in a timely manner whilst driving for world class customer satisfaction, and will assist the RUR Associate Programme Manager in the day-to-day post-test reviews and dispositions. The RUR Engineer will provide Engineering support for customer queries, requests and projects, seeking senior input and advice where needed.

Key Responsibilities

Drive progress and resolve issues which may impact processing time, including technical or scheduling issues.

Supporting, coordinating and executing customer visits where appropriate in regard to return unit investigations.

Ensuring the process meets customer requirements, mindful of timeframes and expectation of results availability.

Assist in the authoring of aftermarket technical documentation (CMM, RTW, etc)

Support and participate in technical investigations when required.

Agree output and investigation plans, monitor and report progress both internally and externally, escalating where appropriate if commitments are not met.

Able to demonstrate the skills of a Senior Engineering Technician and Associate Engineer autonomously with increased customer interaction, in addition to the following;

Demonstrates competency such that they are able to provide advice and technical direction to junior staff as required.

Communicates clearly with other departments to ensure product development components testing and delivery.

May begin to specialise into a particular engineering faculty eg. Design or Stress ability.

Provides straightforward solutions to problems using readily available, clear, and direct references.

Collects and evaluates data and develops plans for assignments that may involve design application.

Applies standard techniques involving only minor innovations of methodology to provide solutions to problems with a limited number of variables.

Participates with design teams, engineering technicians and others to contribute to project completion.

May also work as an individual contributor as needed.

Coordinates work with other engineers and operating groups to facilitate participation of various organisational units.

Present and contribute at customer reviews where applicable, utilising peers for support.

Maintain performance tracking and measurement for the customer returns

Ensure customer objectives & timescales are understood and met

Provide project task awareness.

Report progress, problem issues, budget & schedule information

Maintain communication tools / processes.

What You Bring

A pragmatic individual, with attention to detail and commercial astuteness.

Interpersonal skills; strong persuasive, motivational and influencing skills.

Excellent communication skills, both formal and informal, written and verbal

Demonstrated capability of working with all levels of staff within the business, as well as representing the company in front of customers, both within the UK and overseas.

Capable of developing key relationships, along with maintaining customer satisfaction.

Ability to deliver against challenging timescales, both to internal and external customer.

Ability to manage multiple tasks simultaneously

QUALIFICATIONS THAT ARE DESIRABLE AT JOB ENTRY OR NEEDED FOR BEGINNING EFFECTIVENESS IN JOB

A qualification within a relevant engineering discipline such as a Bachelor’s degree in Mechanical Engineering (or equivalent). We will consider a HNC qualification, providing candidate exceeds minimum required experience.

A professional with a minimum of 5 years relevant Aerospace engineering experience with a thorough knowledge of mechanical and hydraulic principles.

We review applications on an ongoing basis, and the job posting will be closed once a suitable candidate is selected. We recommend all interested individuals to apply as soon as possible.

In Return Moog can offer you:

You'll have access to career progression opportunities and learning and development programs that will empower you to grow both personally and professionally.

Enjoy a comprehensive Flexible Benefits Package, 33 Days Annual Leave (including Bank Holidays), Private Medical Insurance, access to mental health support and expert financial advice. You'll also benefit from free parking, access to electric car charging, an onsite gym, Generous Life Assurance, a Company Pension Contribution starting at 6%, Employee Share Options and flexible hybrid working arrangements.

You Matter at Moog – Our Mission and Vision

At Moog, we prioritize diversity, equity, and inclusion. We aim to create a culture where everyone is valued, respected, and given equal opportunities. We strive to empower employees to bring their authentic selves to work, celebrating our differences to foster a welcoming environment for all.

Note for Recruitment Agencies: We manage vacancies internally, preferring direct hiring and referrals for efficiency. When needed, we engage agencies from our Preferred Supplier List (PSL). Speculative CVs from agencies not on our PSL will not be considered, and no introduction fee will apply.

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