Telco Support Associates (CSR)

We are seeking enthusiastic individuals with a passion for customer service to join our dynamic team as Customer Service Representatives for our Telco Account.

This is a full-time position based in Cagayan de Oro, Misamis Oriental.

No prior experience is required as we provide comprehensive training to ensure your success in this role.

What you'll be doing: Providing exceptional customer service and support to our clients via telephone, email, and chat Responding to inquiries, resolving issues, and ensuring customer satisfaction Maintaining detailed records of customer interactions and following up as needed Adhering to company policies and procedures to deliver a consistent and high-quality customer experience Continuously improving your skills and knowledge to enhance your ability to assist customers What we're looking for: Strong communication and interpersonal skills with a warm and friendly demeanor Excellent problem-solving and critical thinking abilities to handle customer queries effectively Ability to work in a fast-paced environment and multitask efficiently Commitment to providing exceptional customer service and a genuine desire to help others Willingness to learn and adapt to new technologies and processes Apply now and take the first step towards a rewarding career with us.

Job Type: Full-time