Account Manager (NJUS)

Account Manager (NJUS)

NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.

Purpose of Position

The Owner Services Account Manager plays an essential role in the NetJets mission to enhance the life of each owner one exceptional travel experience at a time. These passionate client-interfacing team members create lasting trip planning experiences by providing exemplary customer service, demonstrating strong consultative travel knowledge, while ensuring each trip booking is executed with operational excellence.

Tasks and Responsibilities

Exemplary customer service - ability to communicate with clients through multiple channels (phone, email) with a high degree of professionalism. Strong sense of urgency and responsiveness while displaying the skills of a communication professional. Utilizes attentive and active listening to establish and maintain effective, long-term relationships (externally & internally). Identify opportunities to create exceptional experiences for clients during their travel plans.

Knowledge: Acts as a trusted advisor by consulting with clients on business and leisure travel issues including but not limited to seasonal, state-to-state, and international landscape travel restrictions. Becomes an expert on current and future NetJets products and promotions, aircraft fleet, and network of ground travel solutions (i.e. transportation, catering).

Operational excellence - efficient time management skills with the ability to productively balance phone availability, email correspondences, and reservation creations to ensure booking accuracy. Proactively identifies issues that may impact a trip booking and facilitates problem solving through cross departmental collaboration. Strong attention to detail and data entry accuracy. Stays up to date on all current workflows/processes.

Trip management - as an Owner Services team, work together to monitor and update reservations from time of booking through the actual flight. Communicate with clients and passengers for all aspects of each trip, including changes to the reservation, weather updates, and possible travel restrictions/requirements.

Education

Bachelor's in Aviation or Business Administration

2-4 years of experience

Core Competencies

Strives for positive results, curiosity, collaboration, adaptability, service-oriented

Knowledge, Skills, Abilities and Other (KSAOs)

Exceptional interpersonal, written, and verbal communication skills.

Proactive mindset that focuses on creating ideas and plans for correcting issues or handling daily tasks.

Self driven and takes initiative to understand work processes within position and beyond.

Customer service experience; experience in aviation a plus.

Eager to learn about the private aviation industry and gain personal and professional growth.

Able to work a flexible, yet consistent schedule to help support our owners during our hours of operation.

How NetJets Supports You

NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you can live well a comprehensive package to support your mind, body, and life.

Our comprehensive suite of benefits include:

Medical, Dental, and Vision

Healthcare Advocacy

Employee Assistance Program

Flexible Spending Accounts

Health Savings Account with annual employer contribution

Wellness Programs & Discounts

Paid Time Off

Parental Leave of Absence

Life and Accident Insurance

Voluntary benefits (financial protection plans)

401(k) plan, with 66% of every dollar you contribute matched by NetJets

Short and Long-Term Disability

Legal Plan

Identity Theft Protection Plans

Pet Insurance

Family & Caregiving Support

Nearest major market: Columbus