Client Services Manager

Client Services Manager

Earn £27,338 pa and great benefits including Health Cash Plan plus on-call shift payment of £14.30 per session

Full time, (37.5 hpw) - Monday to Friday 9-5

Middlesbrough, with some Hybrid working

We can’t offer a CoS for this role

Home, a place where you belong

It’s a really exciting time to join our service; Elstone is a brand-new service for Home Group offering support to 16 and 17 year old young people. The service will aim to support customers to learn the independent living skills needed to ensure a successful tenancy. The service works in partnership with statutory and voluntary agencies to ensure service provision is effective, focused and responsive to individual needs.

This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers!

What you’ll do

Leading our team of support workers and coordinators, you’ll help us deliver our person centred, efficient, quality housing support services to our customers aligned to our contracts

You’ll coach your team and manage individual and team performance

You’ll be a Safeguarding lead for the team, and oversee the health and safety checks and risk assessments are completed and recorded

You’ll promote the service, ensuring that it’s visible and accessible to referring agencies and self-referring customers and promote our brand in the community

You’ll ensure the quality of the service evidenced by KPIs and customer satisfaction surveys, and empowering customers and colleagues alike

As an Ofsted registered service, a huge part of your role will be overseeing the quality of our support, ensuring that we are meeting the Ofsted regulations for supported housing. You will be supported in this by a Senior Client Service Manager and a Registered Manager.

Why join us

You’ll work alongside our fabulous team who are super passionate about supporting customers to reach their goals and celebrating their achievements. Where you can be, well you! Bring your uniqueness, brilliant skills, and awesome experience to deliver amazing things for our customers. You will join the wider management team across Teesside, Durham and Yorkshire.

You have

Great people skills, ability to communicate and understand where people are in their life

The confidence to challenge behaviours that are not aligned to our values, and the ability to advocate for your customers

Ideally, you’ll have experience of leading a team, and have the knack for empowering and developing others

Experience of delivering support in a housing or care environment

To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits

You’ll coach your team and manage individual and team performance.

You’ll be a Safeguarding lead for the team and oversee the health and safety checks and risk assessments are completed and recorded.

You’ll promote the service, ensuring that it’s visible and accessible to referring agencies and self-referring customers and promote our brand in the community.

You’ll ensure the quality of the service evidenced by KPIs and customer satisfaction surveys, and empowering customers and colleagues alike.

You’ll sources, analyses, and provides management information, data and reports to support Key Performance Indicators and to contribute to business performance. Manage budgets effectively in all aspects of the budget / financial cycle from setting, reviewing and monitoring these.

This is a hybrid role, and you’ll spend some time in the office and occasionally some time working at home. Most of your time will be spent in service.

You’ll need an Enhanced DBS check done and we pay for that.

What’s in it for you?

34 days leave (including bank holidays and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!

Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies, and lots more.

Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support

Matching pension contribution (up to 7% and life insurance of 3x basic salary)

Over 800 high street discounts on groceries, holidays, and days out. Looking for a new phone, bike, or car? Save money with us.

Find out more

Click APPLY NOW to see our Client Services Manager job description, find out about us, for help to apply and for all our benefits. Roles can close early, so don’t wait.

For reasonable adjustments email .