Part Time Leasing Consultant

Daily/Weekly:

• Daily Opening and Closing Procedures: Perform a daily "marketing" inspection, including the check of the model, the condition of the leasing path, and amenities areas. Pick up trash while carrying a trash bag and sparkle kit.

• Answer all phone calls, emails, and voicemails that come in throughout the day.

• Signage Inspection: Inspect bootlegs, banners, balloons, and brochures.

• Leasing Office/Clubroom Appearance: Vacuum and clean clubroom as needed, if not performed by housekeeper.

• Refreshments: Prepare cookies or restock candy, beverages, and coffee each morning. Notify Community Manager when supplies are needed.

• Leasing: Greet prospects and show apartments and coordinate the leasing process. Review applications from applicants and provide information to Assistant Community Manager for verification.

• Leads: Maintain Guest Cards and maintain leasing notebook. Follow-up on all traffic with a Thank You email the same day as their visit and a phone call within 24 hours of their visit. Review all Leads on a weekly basis and ensure that they are complete with notes on follow-up communication.

• Applications: Enter prospect information into Entrata as directed by Assistant Community Manager. Follow up with applicant to retrieve any incomplete information.

• Lease Files: Once Lease file is complete and all signatures have been provided, ensure that a completed lease file is forwarded to Assistant Community Manager for review and approval. Once approved, send a copy to resident and file lease properly.

• Work Orders: In conjunction with Maintenance Team, enter work orders into Entrata. Provide a follow-up call if work cannot be completed within 24 hours. File work orders. Notify Community Manager of problems.

• Renewals: complete renewal effort tasks as necessary.

Monthly/On-Going:

• Leads: Archive inactive Leads. Ensure Leads and Applicants in Entrata are up to date.

• Outside Marketing: Conduct outside marketing under the direction of the Assistant Manager and Community Manager.

• Audit: Complete audits of lease files and Entrata data as instructed by the Assistant Manager and Community Manager.

• Market Knowledge: Stay up to date with competitor rental rates, features, and specials to effectively overcome objections while marketing apartments to prospective residents.

TURN:

• Roommate Matching: Assist Assistant Community Manager with roommate matching processes and communication.

• Move-In Communication: Communicate to Assistant Manager and to the Maintenance Supervisor any resident requests or issues during the Turn process.

• Move-In Process: Coordinate Move-In process with new residents. In addition to completing lease packet at time of move-in:

§ Enter gate codes, distribute parking decals.

§ Obtain utility hook-up verification from resident (or no mail key).

§ Forward Water submetering hook-up sheet to Assistant Community Manager for processing (if property submeters).

§ Confirm Resident Contact Information & Demographics in Entrata

QUALIFICATIONS:

• Professional and enthusiastic demeanor resulting from sales, leasing, marketing, and customer service experience.

• Able to demonstrate a positive attitude and to enthusiastically and effectively communicate the benefits of the apartment community to prospective students, their parents, and University personnel.

• Excellent customer service, sales, and negotiation skills.

• Good communication and listening skills.

• Able to speak effectively before groups of customers or employees of organization.

• Able to read and understand lease documents.

• Able to be an effective team player and interact well with others.

• Organized and detail oriented.

• Patient, even-tempered and works well under pressure.

• Able to read and interpret documents such as safety rules, legal correspondence, and procedure manuals.

• Able to write routine reports and correspondence.

• Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Able to compute rate, ratio, percentage, discounts, and pro-rations.

• Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

• Effective time management skills.

• Able to maintain confidentiality.

• Able to follow directions from a supervisor.

• Able to understand and follow posted work rules and procedures.

• Able to accept constructive criticism.

• Able to work weekends or overtime as job requires.