It Support Technician

MUSKEGON AREA INTERMEDIATE SCHOOL DISTRICT

JOB DESCRIPTION

JOB TITLE: Personal Computer Technician

CLASSIFICATION: Salary

PAYSCALE: Grade Q

REPORTS TO: Director of Technology Services

SUPERVISES: Not Applicable

DEADLINE FOR APPLICATIONS:

All candidates must apply online at

TERMS:

This position is a 260 total paid days position offering full family

medical, dental, and vision benefits. Dental, vision, and life insurance are

paid by the district at no cost to the employee. Vacation, personal business

days, holidays, and sick time paid. Retirement through the Office of Retirement

Services (Pension Plus or Defined Contribution).

SALARY RANGE:

This position is on the nonunion, salary scale Q, $53,428.15-70,354.73

per year.

GENERAL JOB FUNCTION:

The Personal Computer Technician supports and maintains computer systems for MAISD offices, school buildings and local school districts. She/he installs PC software and hardware; uses Microsoft Endpoint Configuration Manager, PatchMyPC, FileWave, and other computer management systems to deploy, update, and patch hardware/software; diagnoses PC problems; performs preventive PC maintenance; installs and maintains communications and assistive technology equipment and software;and installs cable and connectors.

ESSENTIAL JOB FUNCTIONS:

Use the HelpSpot ticketing system to work with co-workers to solve problems and assist them in understanding technical issues and solutions

Communicates effectively with MAISD staff, local district representatives, and coworkers.

Vets, recommends, purchases, and installs classroom/office technology

Install and configure operating systems, software applications, and hardware components.

Installs and troubleshoots communications and assistive technology hardware and software.

Performs preventative PC/classroom technology/audio-visual maintenance, including, but not limited to:

Diagnose hardware and software issues in computers and peripherals.

Perform repairs on faulty components, including motherboards, hard drives, and peripherals.

Replace or upgrade hardware as necessary.

Deploy, update and patch systems.

Ensure all operating systems are up to date.

Ensure all equipment is under warranty and supported by the manufacturer.

Maintain meeting and conference rooms at assigned building(s).

Level one diagnostics and support of printer and printer equipment.

Level one support for phone systems.

Create and manage user accounts and groups within Google Admin and Active Directory.

Manage and maintain group policy objects (GPO) in Active Directory and Google.

Participate in periodic technology coordinator's meetings with local districts.

Maintain assigned software and hardware inventory using MAISD's asset management system, including the maintenance of accurate records of repairs, upgrades, and installations.

Leads building-level technology planning teams and meetings.

Participates in department-level technology planning teams and meetings.

Support local districts as needed.

Be supportive, helpful and professional to all district staff and students.

Maintain high level of ethical behavior and confidentiality of information about

students and staff.

Performs such other tasks and assumes such other responsibilities as may be assigned by the Director of Technology or the building directors/principals.

Create and maintain documentation standard operating procedures, and guides.

MINIMUM QUALIFICATIONS:

No physical or mental restrictions that would, with reasonable accommodation, prevent performance of the essential job functions and responsibilities.

Evidence of previous successful experience with the installation and maintenance of personal computer systems on multiple platforms.

Possession of a high school diploma or its equivalent.

A thorough knowledge of Windows based PC systems; Apple/Macintosh systems; Google ChromeOS systems; word processing and spreadsheet applications; and a variety of communications hardware and software systems.

Possess solid oral communication skills to conduct one-on-one training/orientation functions and to provide technical support either on-site or via the telephone.

PREFERRED QUALIFICATIONS:

Minimum of two years successful experience in personal computer service

Possession of competency authorizations/certifications from PC equipment manufacturers.

Excellent problem-solving abilities and attention to detail.

Experience installing, testing, and using a variety of application software.

Must be self-directed and able to work unsupervised.

Ability to work well in a team.

PREFERRED COMPETENCIES: A MAISD Organizational Support Employee Skillfully Demonstrates...

Understanding the Organization:

• Business Insight: Keeps up with current and possible future policies, practices, and trends within the MAISD and public education

• Customer Focus: Builds and delivers solutions that meet customer expectations

• Financial Acumen: Understands the meaning and implications of key financial indicators

Making Complex Decisions:

• Thoroughly weighs the risks and benefits of different solution options in a timely manner

• Actively seeks input from pertinent sources to make timely and well-informed decisions (separates opinions from facts)

• Considers ethical factors and impact on all stakeholders in the decision-making process

Taking Initiative:

• Quickly and decisively takes action in fast-changing, difficult, and unpredictable situations

• Actively seeks and secures unique resources

• Continuously seeking to improve processes and procedures

Building Collaborative Relationships:

• Proactively develops relationships with a wide variety of people

• Anticipates conflict but finds common ground and ensures that all feel heard in high tension situations

Being Authentic:

• Keeps confidences

Being Flexible and Adaptable:

• Adapts style to fit the specific needs of others

• Serves as a source of confidence in high-stress situations

NOTABLE PHYSICAL REQUIREMENTS:

Frequent lifting and moving of moderately heavy computer equipment and supplies are required.

OPPORTUNITY FOR ADVANCEMENT:

Advancement would be possible to other departmental positions, if appropriate credentials are in place.

TYPICAL WORK ENVIRONMENT:

Most work is performed in a general office environment at MAISD administrative offices, school buildings and in local or regional district facilities.

EVALUATION:

Employees in this classification are evaluated according to current Board policy.

TRAVEL EXPECTATIONS:

A significant amount of local and regional travel should be expected.

PAY STRUCTURE:

This position is on Grade Q of the MAISD salary scales.

It is the policy of the Muskegon Area Intermediate School District that no staff member, candidate for employment, program participant, or recipient of services shall experience discrimination on the basis of race, color, national origin, sex (including sexual orientation or transgender identity) disability, age, religion, height, weight, marital or family status, military status, ancestry, genetic information, or any other legally protected category (collectively "Protected Classes"), in its programs and activities, including employment opportunities. Inquiries related to issues of discrimination on the basis of disability should be directed to the Director for Special Education at . All other discrimination inquiries or requests for special accommodations to participate in a program, event, or activity should be directed to the Associate Superintendent for Human Services at .