Call Center Intake RN

Call Center Intake RN Leland, North Carolina

About the Job

The Intake RN performs assessments at or outside the facility, depending on the needs of the patient or hospital. Screens and assesses admissions to evaluate clinical and medical appropriateness and communicates this information to a physician who makes the admissions and level of care decision. Works closely with the business office, nursing, and clinical staff as well as external parties to ensure the timely admission of patients. Responds to inquiries regarding admissions.

Roles and Responsibilities

Facilitates admissions and assessment processes for incoming patients; provides initial evaluation and initiates the integrated assessment, documenting patient symptoms, functioning and needs.

Collaborates with other facility medical and psychiatric staff to ensure appropriate recommendations and admissions; communicates projected admissions to designated internal representatives in a timely manner.

Ensures all medical admission documentation is gathered from external sources prior to patient admission and secures initial pre?authorization for treatment and admission.

Reviews patient charts to determine medical necessity and staff each referral and assessment with the appropriate physician to obtain orders, recommendations, and DSM?V diagnosis, when appropriate.

Communicates treatment recommendations to and coordinates with other treatment teams.

May administer patients medications and follow all physician orders in consultation with a psychiatrist and in accordance with established hospital and licensing agency protocols; educates patients on side effects, assesses effectiveness of education, questions compliance, adjusts medications under psychiatrists supervision as needed, and monitors lab results to validate medication compliance.

May maintain accountability of medication administration, recording, control and security, including narcotics; ensures completion of Adverse Drug Reaction forms as necessary; maintains knowledge of the most common medications used for psychiatric patients.

Advocates for the lowest level of care consistent with the patients needs; coordinates admission and transfer between levels of care within the facility.

Assures thorough, accurate documentation is completed for all patients on each shift and facilitates the response to requests for services, including the initial response, the assessment, and referral process, the designation of appropriate level of care, initiation/admission into services, and appropriate follow?up activity.

Responds to inquiries about the facility within facility policy timeframes.

Performs insurance benefit verifications, disseminating the information gathered to patients, their families and other appropriate facility staff.

Provides accurate and ongoing assessment of patient status in the admissions process.

Education, Experience, and Skill Requirements

Graduation from an accredited school of nursing required. BSN preferred.

One or more years experience in mental health or substance use disorder admissions preferred.

Experience in clinical interviewing, patient assessment, referral, treatment planning, and communicating with external review organizations or comparable entities.

Experience in the managed care pre?certification process, level of care assessments and utilization.

Outstanding interpersonal, interviewing, and assessment skills; skill in telephone etiquette and paging procedures.

Licenses, Designations, and Certifications

Valid current RN license from the state or from a compact state, where applicable.

CPR and de?escalation and restraint certification required (training available upon hire and offered by facility).

First aid may be required based on state or facility requirements.

Supervisory Requirements

This position is an Individual Contributor.

Why Carolina Dunes Behavioral Health?

Carolina Dunes Behavioral Health offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications. Qualified candidates should apply by submitting a resume.

Veterans and military spouses are highly encouraged to apply. Carolina Dunes is dedicated to serving Veterans with specialized programming at our treatment centers across the country and values the unique strengths of the military community.

Carolina Dunes Behavioral Health is an EOE. #J-18808-Ljbffr