Senior Application Engineer

We’re partnering with a global alternative investment firm that’s expanding its Application Support capability for the Macro trading business.

This team ensures a stable, resilient production environment, enabling investment professionals to operate with confidence while driving improvements across incident response and application reliability.

You’ll be stepping into a high-impact leadership role with a mandate to shape processes, strengthen communication channels, and elevate how trading systems are supported across the business.

What You’ll Be Doing

Lead the build-out of the application support function for Macro trading

Act as the senior escalation point for complex incidents and outages

Manage communications with end-users, traders, and senior technology stakeholders

Oversee onboarding workflows including access management, setup, and user limits

Train and mentor team members; maintain and improve documentation

Review and enhance support processes, driving automation and consistency

Partner with tech teams and users to define and deliver project plans

Manage day-to-day team operations, including reporting on incident/request metrics

What You’ll Bring

5+ years’ application support experience in financial services

Strong SQL and scripting capability

Hands-on Unix experience

Proven ability to manage major outage communication and drive incident resolution

Knowledge of order management workflows

Strong stakeholder management and communication

This is an opportunity to take ownership of a critical support function and work closely with global investment and technology teams.