Customer Services Administrator

Element has an excellent opportunity for a Customer Services Administrator in our busy laboratories based in Deeside.

Element Deeside is the largest analytical chemistry laboratory within the Element Group and the market leading UK laboratory undertaking the testing of soils, waters, wastes, oils, NAPLs, ambient air, soil vapours and gases from all over the world. The laboratory undertakes high volume routine analysis as well as offering bespoke method development, technical support and hydrocarbon forensic interpretations to enhance the support we can deliver. The laboratory has an international reputation for service excellence and supports clients that require a higher level of technical expertise, reliability in data quality and seamless project management from sample collection to timely delivery of data in the format of choice.

Responsibilities

Front of house visitor greeting

Call handling of the incoming external call (average 120/day)

Full support for the administrative/invoicing team i.e. basic admin duties

Policing adherence to car parking rules and booking visitor spaces.

Ownership of the kitchenette and ‘tuck shop’ (to replace vending machines, small energy saving, engagement benefit)

Ownership of locker key distribution & collection for all three Deeside buildings

Ownership (and policing) of meeting space, visitor lunch orders etc for all three Deeside buildings

Skills / Qualifications

A team player with a positive attitude

Excellent communicator with a confident manner

Excellent attention to detail

Working knowledge of Microsoft Office

Relevant experience within an office environment would be advantageous

Ability to work independently with a pro-active approach

Ability to work well under pressure without compromising quality of work

Benefits of working at Element

33 days annual holiday, consisting of 25 days annual holiday and 8 days publicX4 Life AssuranceLegal & General Pension scheme with total contributions up to 12%Enhanced Company Sick Pay

Health cash planFree Onsite RefreshmentsRecommend a Friend BonusPerks At Work Discount Scheme

Company Overview

Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’.

When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

Diversity Statement

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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