Inside Sales - Kent

Motors and Controls Corporation is looking for someone to join our team of misfits. We are a family-owned industrial controls electrical distributor that has been in business for 48 years.

At Motors and Controls we believe in taking care of our people. That includes our customers, employees and their families, vendors, and strategic partners. We believe that if you take care of your people, they will take care of you. As a family owned and operated company, every voice is heard.

Our passion is to make people more productive. We do that by saying yes. We specialize in industrial controls, however, if our customers need snow tires, we deliver. We are our customers technical solution. We have over 300 years of combined experience to get the job done right. We get our customers up and running. If a manufacturing plant is down, our average time to deliver the solution to get them up and operational is 5 hours.

Inside Sales

Job Summary

Primarily responsible for interacting with customers to provide material quotations, processing orders, procuring material, and providing delivery specifics. Provide sales support for Outside Sales Representatives, develop and maintain excellent customer relationships to ensure customer satisfaction.

Perform the inside sales function in an efficient manner by providing customers with product information including pricing, availability, potential cross references, and possible solutions.

Secures and processes order entry information.

Provides courteous, accurate, knowledgeable, and timely assistance to customers.

Addresses and resolves difficult customer complaints and/or inquiries promptly.

General Accountabilities

Meets monthly sales goals.

Increases business by actively selling to customers in addition to taking orders.

Develops new and current customer accounts by marketing company product lines.

Assists outside sales personnel by processing transactions and communicating effectively regarding customer base, sales leads, and product preferences.

Considers all aspects of selling including: vendor relationships, profit and loss concepts, long and short-term goals of the company.

Gathers marketing information regarding customers, competitors and pricing as well as implements sales strategies set forth by management.

Participates in training opportunities to enhance and maintain personal and product knowledge.

Prioritize and manage multiple tasks and deadlines.

Enters Orders, Quotes, Pricing, and Purchase Orders efficiently and correctly into DDI Inform. Maintains current customer information and pertinent account details in DDI.

Monitor and communicate customer preferences to determine focus of sales efforts.

Greets counter customers and determines make, type and quality of merchandise customer is seeking.

Establishes, develops, and maintains excellent working relationships with customers, prospective customers and co-workers; offers options, resolves problems, provides technical information and follows up.

Maintain a positive, friendly, helpful demeanor and project a positive professional image of the company in all communications.

Monitors for theft.

Processes merchandise returns, refunds, or exchanges for customers.

Performs all cashiering functions for COD customers.

Keeps customer and employee sales areas clean and organized.

Assists with answering incoming calls and directing them to the appropriate person or department.

Performs other related duties as assigned or requested.

Pay Range and Description of Benefits:

Salary Range: $19.00 to $37.50/hr

Inside Sales Support I $19.00 to 26.00/hr

Inside Sales Support II $24.00 to 30.00/hr

Inside Sales Support III $28.00 to 37.50/hr

Starting Range: $21.00 to $24.00/hr

Medical, Dental, Vision, and Life Insurance

Employee Contributed FSA and Supplementary Insurance Plans

Paid Holidays

Paid Vacation: 1 week after 1st year, 2 weeks after 2nd year, 3 weeks after 5th year

Paid Sick Leave per Washington State Regulations

401K with 1% match