Customer Service & AR Order Processor - Temecula, CA

Position Summary: This temporary role covers a leave of absence for approximately 4 months, with the possibility of becoming temp-to-hire for the right candidate.

The position is responsible for managing the full order and accounts receivable process; from order entry and invoicing to payment posting, reconciliation, and customer communications.

Key Responsibilities: * Process customer orders from entry through invoicing, including applying proper pricing, coding, and discounts.

* Generate, distribute, and verify invoices; confirm inclusion of tracking information and sales data.

* Enter and set up new customers in Acumatica ERP or internal databases; maintain accurate customer profiles.

* Receive and post payments (checks, credit cards, electronic transfers), apply payments to correct accounts, and file records as needed.

* Regularly reconcile AR ledgers to confirm balances and resolve discrepancies.

* Monitor overdue accounts, follow up with clients, and actively facilitate timely payment and collections.

* Respond to customer inquiries about orders, invoices, account status, and payment history; assist with warranty and service concerns.

* Support internal departments (Sales, Warehouse) by coordinating shipping requirements, holds, and delays, plus assisting with sales data or order habit tracking.

* Generate and review AR aging and account reports; help with audit reviews and month-end closing to ensure complete records.

* Maintain organized and compliant records for all AR and order transactions.

* Conduct regular check-ins with key customers to ensure satisfaction and support marketing or product display needs.

Qualifications: * Minimum 2 years' experience in accounts receivable, customer service, or order processing roles.

* Experience with Acumatica ERP or similar accounting/order management platforms preferred.

* Proficiency in Microsoft Office Suite (Excel, Word, Outlook) * Strong attention to detail, accuracy, and organization.

* Excellent communication, relationship-building, and problem-solving skills.

* Ability to multitask and work independently in a fast-paced, collaborative environment.

Details: * Expected duration: approximately 4 months, covering a leave of absence; temp-to-hire potential.

* Pay range: $22 to $25 per hour, based on experience and qualifications.

* Schedule: Monday to Friday, 7:30am - 4:00pm