IT Business Analyst

POSITION SUMMARY The Business Analyst is responsible for supporting IT project requests and contributing to the IT project lifecycle, particularly during the initiation and planning phases.

Key responsibilities include collaborating with various business units to understand, outline, and document their specific project requirements.

They play a crucial role in the IT Governance process, ensuring that project requests are well-defined for smooth implementation.

The Business Analyst engages with stakeholders across different departments to gather comprehensive business requirements through interviews, workshops, and analysis sessions.

They are accountable for developing thorough business requirements to formulate actionable plans for project execution.

Additionally, as time allows, the Business Analyst will provide support in developing comprehensive business process documentation, collaborating to validate the documentation with relevant stakeholders.

They also assist business owners in process improvement prior to technology implementation as part of stakeholder engagement.

ESSENTIAL DUTIES AND RESPONSIBILITIES The essential functions include, but are not limited to the following: Gathering and Analyzing Information: * Collects and examines information from stakeholders, business owners, customers, and management for implementing information technology solutions.

Identifying and Documenting Business Requirements: * Identifies, documents, and analyzes business requirements necessary for project success.

Solution Analysis and Recommendation: * Analyzes, reviews, and recommends potential solutions to identified business problems through technical implementations.

Process Flow Creation: * Creates detailed information technology process flows and flowcharts to visualize project processes.

Validation of Solutions: * Validates solutions by comparing the end product against requirements specifications to ensure alignment.

Stakeholder Liaison and Communication: * Acts as a liaison between various stakeholders, managing expectations, and ensuring effective communication among project team members.

Project Task Planning and Coordination: * Assists in developing project task plans, leading meetings, and coordinating activities for requirements gathering.

Risk and Change Management: * Develops skills necessary to manage risks and changes related to processes, projects, and procedures.

Advanced Business Modeling and Technology Solutions: * Develops understanding of advanced business modeling, technology solutions, and vendor solution evaluations to meet business requirements.

Requirements Gathering Facilitation: * Develops skills to facilitate requirements gathering sessions, breaking down business problems into manageable work units.

MINIMUM QUALIFICATIONS * Completion of undergraduate core program in computer science, information systems, or business administration; 12 months combined work experience in: o Creating and coordinating technical and business requirements for processes, projects, and procedures o Working with business users and technical staff to develop strategies o Leading modification or creation of new systems for implementation of information technology solutions, or * Completion of associate core program in computer science or information systems; 18 months combined work experience in: o Creating and coordinating technical and business requirements for processes, projects, and procedures o Working with business users and technical staff to develop strategies o Leading modification or creation of new systems for implementation of information technology solutions, or * 36 months combined work experience in: o Creating and coordinating technical and business requirements for processes, projects, and procedures o Working with business users and technical staff to develop strategies o Leading modification or creation of new systems for implementation of information technology solutions, or * Equivalent of minimum class qualifications for employment as noted above Knowledge, Skills & Abilities * Requires a comprehensive knowledge of various areas, including oral and written communication tools and techniques.

* Must understand IT systems development lifecycle management concepts, technical writing and documentation practices, quality assurance principles, requirement analysis principles and methods, and approaches for sharing information using IT assets.

* An understanding of business process modeling methods and techniques, IT security principles and methods, available technical tools, IT principles, methods and practices, performance monitoring principles and methods, the interrelationships of multiple IT specialties, and the business processes and operations of customer organizations.

* Skills in reading comprehension, speaking, service orientation, quality assurance, identifying and specifying business requirements, operation analysis, time management, interviewing, presenting, facilitating, troubleshooting, critical thinking, and complex problem solving.

* Demonstrated ability to define problems, collect data, establish facts, and draw valid conclusions, as well as to prepare meaningful, accurate, and concise reports.

Technology * Personal computer, Microsoft Office 365 - Word, Excel, PowerPoint, Outlook, Vizio