Part Time Front Desk Agent

At Kimpton Hotel Monaco Pittsburgh, we invite you to be part of a workplace where individuality is celebrated, personal growth is empowered, and every moment matters. Our culture is built on the values of Be Yourself, Lead Yourself, Make It Count, creating a vibrant, inclusive environment for passionate hospitality professionals. Housed in the historic James H. Reed building originally built in 1903, our 248-room boutique hotel seamlessly blends old-world architecture with bold, whimsical interiors. Located in a city undergoing a creative revival, the Kimpton Hotel Monaco stands out as Pittsburgh's fearless answer to boutique hospitality. If you're ready to bring your unique personality and creativity to a team that values genuine guest connections, we'd love to welcome you aboard.

What will you be doing?

The Front Desk Agent is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.

• Review arrivals noting special requests, blocking rooms as needed.

• Check in and out hotel guests in a confident, professional and friendly manner.

• Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.

• Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift.

• Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.

• Follow established key control policy.

• Ensure proper credit policies are followed.

• Submit all lost & found articles accompanied by a completed lost & found report.

• Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.

• Verify credit limit report.

• Monitor room availability throughout the day.

• Review daily the selling status of the hotel using yield management system.

• Attend department meeting once a month.

• Communicate by telephone and/or radio with other departments: Reservations, Sales, Housekeeping, Bell Staff, and Valet.

What do you bring to the role?

• High school diploma or general education degree (GED) required.

• Previous experience in a Front Desk or customer-facing role is preferred.

• Knowledgeable of immediate area, services, attractions, and events.

• Flexible schedule, able to work evenings, weekends and holidays.

• Work well under pressure, dealing with many arrivals and departures within a short period of time.

• Familiar with hotel systems and operations, and the ability to enter in information accurately.

What's in it for you?

• Room discounts at Marcus Hotels & Resorts and IHG-branded properties

• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa

• "Two for one" movie theater coupons at Marcus Theatres

• Ability to grow your career and transfer from one property to another

• Paid time off

• Flexible scheduling

• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match

And more!

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Kimpton Hotel Monaco Pittsburgh is an Equal Opportunity Employer.

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