Workplace Engineer

Job Description

ComResource is looking for a Workplace Engineer.

We need someone to assist in supporting the service desk, resolving technical issues, and managing hardware asset intake and organization.

Responsibilities:

Provide Level 1 service desk support via phone, portal, email, and in person

Handle hardware intake, tagging, organization, and scanning

Support laptop refreshes (imaging, delivery, configuration)

Manage warranty claims and vendor repair coordination

Follow ticketing guidelines and maintain SLOs (95%+ satisfaction)

Document incidents and patterns

Write knowledge articles and SOPs

Support mobile device setup (iOS/Android) using MDM tools

Participate in small projects involving deployment and testing

Identify AI automation use-cases for team efficiency

Perform lifting of hardware (up to 50lbs as needed)

Essentials:

College degree or 3+ years IT support experience

Experience troubleshooting Windows and Mac environments

Strong customer service and communication skills

Experience with hardware asset management

Ability to work onsite and multitask

Experience with remote support tools

Desired:

Familiarity with Intune (MDM), Autopilot

Experience maintaining asset inventory (Ivanti preferred)

Ability to create technical documentation

Certifications: ITIL Foundation, Apple Cert Pro, A+, Microsoft/Azure/Windows

Req ID: AM9345501119

Full-time