Sales & Client Success Manager (Experienced )

Job Description

Job Summary

Sales & Client Success Manager

Noor Esthetique and Wellness Center

Part- time/ Full Time

In-Person Sterling, VA, United States

Reports To: Medical Director

About Us

At Noor, we are a premier medspa and wellness clinic dedicated to delivering exceptional results and personalized care through aesthetic, regenerative, and holistic treatments. Our team of medical providers and wellness professionals offers industry-leading services including injectables, laser therapies, hormone balancing, skincare, body sculpting, and IV therapy.

We are seeking a Sales & Client Success Manager to help lead client engagement, optimize patient satisfaction, and drive revenue growth. This is a dynamic, relationship-driven role at the heart of our client experience.

Position Summary

The Sales & Client Success Manager serves as the central liaison between the clinic and our valued clients. This role combines front-end consultative selling with back-end relationship nurturing, ensuring that every client receives exceptional service, care continuity, and maximized treatment value.

Key Responsibilities ️Sales & Growth

Conduct consultations to recommend treatment plans based on client goals

Meet or exceed monthly sales targets (e.g., service packages, memberships, retail)

Upsell and cross-sell treatments based on outcomes, seasonal offerings, and trends

Track and manage leads from marketing campaigns, events, and referrals

Analyze sales performance and provide input on pricing, promotions, and service bundling Client Success & Retention

Build long-term relationships with clients through follow-up calls, emails, and in-person touch points

Monitor client satisfaction and resolve concerns quickly and professionally

Track treatment outcomes and ensure consistent scheduling for optimal results

Guide clients through pre/post-treatment instructions and FAQs

Maintain CRM or EMR notes on client preferences, history, and feedback Operations & Reporting

Collaborate with front desk and provider team to streamline scheduling and treatment flow

Provide concierge-style support by assisting practitioners during procedures to ensure a seamless and elevated client experience.

Prepare weekly/monthly reports on client retention, revenue, and performance KPIs

Provide input on inventory trends related to sales

Represent the clinic during community events, open houses, or virtual consultations

Qualifications

2+ years in sales, client relations, or business development — preferably in medspa, aesthetics, luxury health/wellness, or concierge medicine

Knowledge of treatments such as Botox/ Dysport, laser services, RF microneedling, IV therapy, etc. (preferred, not required)

Excellent verbal and written communication skills

High EQ with a passion for health, beauty, and client care

Organized, tech-savvy (experience with EMR/CRM tools), and goal-driven

Professional presence with a customer-first attitudeCompensation & Benefits

Competitive base salary + uncapped commission

Employee discounts on treatments and retail products

Paid training and continuing education opportunities

Bonus opportunities for performance and referrals

Health/wellness benefits (if applicable)To Apply:

Send your resume and a short cover letter to . Please include “Sales & Client Success Manager – [Your Name]” in the subject line.

Full-time