Manager, Event Operations

Description

Crew Events seeking a Manager, Event Operations, that will be responsible for managing the planning, organization, and execution of MLS Matches and Events. This individual will need to have high energy, positive attitude, a solutions-oriented mindset and high regard for providing exceptional customer service toward production of first-class events and match day experiences.

Essential Duties and Responsibilities

Serve as primary event manager and responsible for all logistical elements for MLS Matches.

Act as the liaison for internal departments to create timelines, event guides and custom layouts.

Organize and implement strategic plans for fan plaza set ups, match day giveaways, ancillary match day events and broadcast operations.

Manage the organization and communication processes to continue executing match day at a high level.

Ensure that all MLS guidelines and policies are being followed.

Have a guest experience mindset when developing new strategies to elevate the match day experience.

Plan and execute smaller to mid-size ticketed events at any of the three facilities that fall under the Crew Events scope.

Assist with the preparation and circulation of production notes, event briefings, and staff deployments.

Collaborate with clients, vendors, internal departments and partners to ensure expectations are exceeded throughout each event cycle.

Develop layouts and signage plans in collaboration with Guest Experience, Safety and Security, and Stadium Operations

Create safe environments for all constituents by reviewing venue setup plans w/ all internal departments

Coordinate, prepare and conduct various pre-event planning and post-event recap meetings.

Other duties as assigned.

Required Skills and Experience

Bachelor's degree and minimum of 3-5 years of experience in event operations and/or match operations.

Experience coordinating events in a stadium or arena, including concerts and special events.

Detailed oriented and highly organized

The ability to troubleshoot and problem solve in high-stress, live event situations.

Exceptional interpersonal, leadership and communication skills

Ability to work flexible hours, including evenings, weekends, holidays and non-traditional hours.