Medical Receptionist

Medical Receptionist

The Medical Receptionist is responsible for providing excellent customer service to patients and visitors, managing patient appointments, and maintaining patient records. This role involves greeting patients, answering phone calls, scheduling appointments, and handling patient inquiries. The Medical Receptionist ensures the smooth operation of the front desk and supports the healthcare team by performing administrative tasks.

Education and Experience:

- High School Diploma or equivalent

- Previous experience in a medical office setting preferred

- Excellent written and verbal communication skills

- Strong organizational and multitasking abilities

- Proficiency in using medical office software and electronic health records (EHR) systems

- Ability to maintain confidentiality and handle sensitive information

Knowledge:

- Customer and Personal Service

- Knowledge of principles and processes for providing customer and personal services.

- Clerical

- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

- English Language

- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

- Computers and Electronics

- Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Skills:

- Active Listening

- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.