Front Desk/Night Audit - Hampton Inn - Buffalo

Job Description

We are seeking a Front Desk/Night Audit to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency.

Responsibilities:

• Register and assign rooms to guests

• Confirm phone and online reservations

• Respond to guest needs, requests, and complaints

• Collect payment from departing guests

• Keep records of occupied rooms and guests

• Communicate pertinent guest information to designated departments

Run over night audits and reporting

Qualifications:

• Previous experience in customer service, front desk service, or other related fields

• Ability to build rapport with guests

• Strong organizational skills

• Excellent written and verbal communication skills

Full-time