LOAN SERVICING SPECIALIST

Job Description

Join Our Team as a Loan Servicing Specialist!

Location: Corporate Headquarters

Full-Time

Reports to: Loan Servicing Manager

Status: Hourly/Non-Exempt

Pay Range: $22.88 - $24.31 per hour

Schedule: Monday - Friday 8:15 am - 5:00 pm

Are you detail-oriented, customer-focused, and eager to grow your career in banking operations? We’re looking for a Loan Servicing Specialist to join our team and support the daily servicing of residential, construction, and consumer loan products. In this role, you will ensure accuracy, maintain compliance with state and federal regulations, and deliver exceptional service to internal and external customers.

What You’ll Do:

Loan Operations & Customer Support

Troubleshoot loan issues and respond proactively to inquiries

Conduct loan research and process advanced transactions, including payments, reversals, advances, payoffs, address changes, and escrow holdbacks

Prepare payoff letters, discharges, and assignments

Loan Boarding & Quality Control

Accurately board and fund retail loans on the core system

Perform quality control checks on loans booked by other team members

Ensure perfected liens by filing mortgages, UCCs, and MV900 documentation

Escrow & Insurance Administration

Monitor insurance tracking services for flood, hazard, and condo master policies

Process escrow payments for taxes, insurance, and PMI

Conduct annual escrow analyses

Track real estate taxes and proactively communicate with tax collectors and customers

Department Support

Assist with records management and data integrity reviews

Support Accounting and other departments with loan portfolio needs

Process Improvement & Time Management

Prioritize tasks and meet strict deadlines

Identify opportunities to streamline and enhance loan servicing operations

What We’re Looking For:

Strong organizational and problem-solving skills

High attention to detail and accuracy

Ability to work independently and as part of a team

Commitment to excellent customer service

Familiarity with loan operations a plus

Compliance Commitment:

All employees must adhere to Bank policies, procedures, and applicable laws and regulations, including the Bank Secrecy Act, Patriot Act, and OFAC requirements.What You Bring

Experience

6 months to 2 years of experience servicing mortgages and consumer loans preferred

Prior secondary market experience with Freddie Mac and/or Fannie Mae preferred

Experience with COCC preferred

Education / Certifications / Licenses

High school diploma or GED required

Why join Walden Savings Bank?

At our core, we believe in investing in our people. When you join our team, you're not just starting a job — you're building a career with a community-focused organization that’s committed to your growth, well-being, and success.

We offer competitive benefits and a workplace culture that supports both professional development and personal fulfillment, including:

Comprehensive Medical, Dental, Vision, and supplemental health options.

Benefits available for both Full-Time and Part-Time employees

401(k) with employer match to support your future

Tuition assistance up to $5,250 annually to help you grow your skills

Paid time off, holidays, and flexible schedules (based on position)

Performance-based pay increases and employee recognition programs

Free checking account, loan discounts, and other financial perks

Dress Down Fridays and a fun, inclusive work environment

Opportunities to give back through our Community Service Program

Ongoing mentorship, cross-training, and career advancement support

Long-term disability, life insurance, and more for your peace of mind

If you’re ready to grow your career in banking and join a team committed to outstanding service, we’d love to hear from you!

As an Equal Opportunity / Affirmative Action Employer, Walden Savings Bank will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about or disclosed their own pay or the pay of another employee or applicant.

Full-time