Director of Education

Job Description

Director of Education

Needed for 3 locations: New Albany, Dublin, Lewis Center

GENERAL SUMMARY

The Director of Education is responsible for delivering high-quality personal customer experience by ensuring that Sylvan education programs are delivered by teachers as designed and that the ongoing education needs of Sylvan families are met. To ensure a personal learning experience, the Director monitors student performance, meets regularly with families, and connects with school teachers to help ensure the application of skills learned in the classroom. The Director also observes and coaches the teaching staff, ensuring robust instructional experiences. When the Center Director is unavailable or not in the Center, the Director of Education serves as the point-of-contact for customers and manages Center operations. The Director of Education also communicates with the Center Director regularly to ensure quality and consistency of customer experience.

The Director of Education position has the hours: 12-8pm Mon-Thu, 10-6 Fri, and a rotating 9-1pm Saturday schedule. Summer hours will vary with a possibility of morning/evening schedule dependent on the day with no Saturday hours during summer months.

ESSENTIAL JOB FUNCTIONS

Observes and coaches’ instructional staff on a regular basis to ensure that teachers follow

Sylvan’s Instructional Management guidelines and deliver instructional sessions that are balanced and robust

Manages and delivers all conference activities such as preparing conference materials and meeting with parents monthly to keep families enrolled in Sylvan

Sets weekly goals with Center Director to drive sales growth

Selects and hires teachers, ensuring that all new staff meet Sylvan hiring standards

Ensures that all teachers are trained and certified to deliver Sylvan programs

Schedules and manages teaching staff to meet Center needs and to control labor costs

Partners with Center Director to run day-to-day operations including customer account management

Motivates and develops staff by providing ongoing learning opportunities

Ensures initial and ongoing progress assessments are administered according to Sylvan standards

Ensures that all staff who administer assessments are trained and certified

Monitors student progress to ensure goals are achieved and ongoing family needs are met

Establishes and maintains ongoing communication, may require school onsite visits, with classroom teachers monthly to ensure Sylvan programs meet student and family needs

Checks students in and out of the Center with particular attention to student safety and well-being

Greets and assists students, parents, and potential customers according to Sylvan standards

KNOWLEDGE REQUIRED

Bachelor's Degree in Education or related field

State or provincial teaching credentials (current or expired)

Minimum of one or two years of teaching experience preferred; Experience in supervisor role preferred

Knowledge of current educational policy

Previous retail and/or sales experience preferred

Familiarity with instructional technology and tablet computers

Experience using Microsoft Word and other standard business applications used by the Center

Knowledge of general office equipment such as copiers, printers, and office phones

SKILLS AND ABILITIES REQUIRED

Proven ability to engage, motivate, and inspire students to learn

Proven ability to supervise, coach, and develop teachers/instructional staff

Strong customer service, interpersonal, and communication skills

Strong analytical and problem-solving skills

Proven ability to discuss and sell Sylvan products and services to new and existing customers

Strong organizational skills; Proven ability to manage multiple tasks and be flexible

Self-sufficiency in ownership of work and tasks

Proven ability to communicate effectively in writing as appropriate for the needs of the audience

Ability to work collaboratively; Strong team player

Ability to work a flexible schedule, including evenings and weekends

Ability to occasionally lift and/or move up to ten pounds

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be a complete list of all job responsibilities or skills, knowledge and abilities required.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Full-time