Receivables Collector

Introduction

The City of New Haven is seeking a detail-oriented and motivated Receivables Collector to join the Department of Finance. This role plays a key part in ensuring the timely and accurate collection of City revenues through skilled investigation, data analysis, and collaboration with internal departments. The ideal candidate will bring strong analytical abilities, advanced proficiency with financial systems and spreadsheets, and a commitment to excellent customer service while supporting efficient, compliant revenue-collection practices

PRIMARY FUNCTIONS

This is professional work pertaining to the investigation and collection of various revenues in the Department of Finance. Work includes the development and use of advanced data management tools, including spreadsheets, reporting systems, and interaction with the City's enterprise resource planning (ERP) and mainframe systems. The role requires analyzing collection processes, recommending improvements, and ensuring compliance with City, State, and Federal financial regulations. The position is responsible for investigation, collection, and reconciliation of various City revenues as well as development and implementation of related collection policies and procedures to ensure timely and accurate collections.

This position supervises and trains assigned staff in efforts to improve revenue collection.

Work is performed in accordance to established rules, policies, regulations, and procedures, and is evaluated through consultation, observation, audits, and measurable results.

TYPICAL DUTIES AND RESPONSIBILITIES

Reviews records of receivables to identify delinquent accounts and determines liability.

Communicates with individuals and businesses through correspondence, phone, and electronic means to resolve delinquent accounts.

Prepares and analyzes financial spreadsheets, dashboards, and reports to determine trends, identify risks, and recommend corrective actions.

Develops and implements policies, procedures and best practices for effective revenue collection procedures.

Supervises and reviews the work of staff who handle daily collections, to ensure accuracy, timeliness, and compliance with laws and policies.

Models excellent customer service while maintaining professionalism and composure in high-pressure and stressful situations.

Collaborates with other City departments to coordinate the billing and collection of various revenues.

Performs other related work as required.

EDUCATION, QUALIFICATIONS & EXPERIENCE

Bachelor's degree from an accredited college or university with major course work in Business Administration, Public Administration, Finance, Accounting, or a related field. A minimum of 1 years experience in credit collection work; accounts receivable management, or financial operations, including 6 months of supervisory experience. In lieu of college degree, an additional 2 years of closely related experience may be substituted.

KNOWLEDGE, EXPERIENCE, SKILLS & ABILITIES

Knowledge of the principles and practices of accounting procedures, collection methods, auditing practices, financial reporting, and debt and the enforcement of collections methods.

Proficiency with Microsoft Excel (including advanced functions such as pivot tables, vlookup, modeling) Word, and Access, for creating documents, spreadsheets, and correspondence.

Experience with ERP and/or financial management systems.

Competency in using email clients (e.g., Outlook, Gmail) and calendar applications for scheduling and managing correspondence.

Ability to delegate responsibilities, supervise, and train office personnel.

Ability to compute receivable obligations quickly and accurately.

Demonstrated ability to prepare correspondence to delinquent accounts and develop written reports of findings and recommendations.

Ability to conceptualize, develop, implement, and maintain Accounts Receivable systems, computer reports and spreadsheets.

Ability to effectively write and implement policies and procedures that improve operational efficiency.

Excellent communication skills, both oral and written, with the ability to work collaboratively with staff, other City departments, external partners, and the general public.

Exceptional customer service skills with the ability to handle sensitive financial discussions tactfully and professionally, even in stressful or difficult situations.

Strong analytical, problem-solving, and organizational skills with attention to detail.

Demonstrated experience handling sensitive/confidential records.

Demonstrated ability to work effectively and sensitively in a diverse community, recognizing and respecting cultural differences, and fostering an inclusive environment.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

Physical Requirements

Amount of Time

Working Environment

Amount of Time

None

Under 1/3

1/3 to 2/3

Over 2/3

None

Under 1/3

1/3 to 2/3

Over 2/3

Stand

X

Wet or humid conditions (non-weather)

X

Walk

X

Work near moving mechanical parts

X

Sit

X

Work in high, precarious places

X

Use hands to finger, handle, or feel

X

Fumes or airborne particles

X

Reach with hands and arms

X

Toxic or caustic chemicals

X

Climb or balance

X

Outdoor weather conditions

X

Stoop, kneel, crouch, or crawl

X

Extreme cold (non-weather)

X

Talk or hear

X

Risk of electrical shock

X

Taste or smell

X

Work with explosives

X

Risk of radiation

X

Lifting or force be exerted?

Vibration

X

How much and how often?

Amount of Time

Utilizes computer workstation

X

None

Under 1/3

1/3 to 2/3

Over 2/3

Customer / employee interaction (face-to-face)

X

Up to 10 pounds

X

Up to 25 pounds

X

Up to 50 pounds

X

Up to 75 pounds

X

Up to 100 pounds

X

More than 100 pounds

X

SALARY, BARGAINING UNIT & TERMS OF EMPLOYMENT

This is a General Fund, "Tested" position.

This position is included in a collective bargaining agreement with Local 3144, American Federation of State, County and Municipal Employees.

Bargaining agreements available to review HERE.

General Funded hires into this class are not covered by Social Security and will not pay Social Security taxes. They instead participate in the City Pension; the employee contribution rate is 10% of pay.

The City of New Haven does not sponsor employment visas. All applicants must have current authorization to work in the U.S. without employer-sponsored visa support.

Employment is contingent upon the successful completion of: (1) a pre-employment background check, (2) a pre-employment physical examination, including pre-employment drug screening accordance with the City's Drug Free Workplace Policy*, and (3) a 90-day probationary period. Instructions and information on this pre-employment process are included in Conditional Offer of Employment.

Pursuant to the Federal Drug Free Workplace Act of 1988, The City of New Haven has a adopted a Drug Free Workplace Policy. The City of New Haven requires a pre-employment drug test, which includes screening for marijuana.

Selection Plan

Applications will be reviewed by the Department of Human Resources. Applicants must demonstrate within their submission that they meet the minimum requirements as listed within the job description; failure to do so may result in disqualification. Applicants meeting minimum requirements may be invited to participate in a Civil Service exam process at a later date.

It is critical that you complete the application thoroughly, as the information you provide will be used to ascertain if you are eligible to move forward in the selection process. Your application and resume should indicate that you meet the minimum requirements as listed. This information may be used to determine the eligibility list. As such, this job announcement should be considered the exam announcement, and submissions may be evaluated prior to the posted closing date.

Information regarding the employment and selection process can be found HERE.

Please note that the only method of communication with applicants for this position will be by email. You must provide a valid, working email address and you will need to monitor your email, including spam/junk folders, for correspondence from the New Haven Human Resources Department.

We reserve the right to extend an application deadline or close a job posting early to ensure we can attract and identify the best candidate(s) for a position.

Conclusion

To apply for this opportunity:

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