Assistant Customer Service - Baguio

Graduate of any 4-year course

With basic accounting subjects (an advantage)

With experience in customer service (an advantage)

Computer literate (MS Word & Excel proficiency required)

Possesses good communication and interpersonal skills

Able to work under pressure and handle multiple tasks efficiently

Willing to work beyond office hours when needed Job Responsibilities:

Answer and manage customer calls and inquiries

Provide product information and assist customers with their concerns

Take orders, determine charges, and oversee billing and payments

Handle and document customer complaints, returns, and feedback

Coordinate and refer issues to supervisors, managers, or sales personnel as necessary

Prepare invoices and assist in bidding preparations

Ensure all orders are accurately processed and delivered on time

Prepare and submit various reports related to customer transactions and activities

Job Type: Full-time