Mobile Device Support Analyst

An enterprise-level technology team is seeking a Mobile Device Analyst to support the daily management, provisioning, and maintenance of mobile devices across the organization. This full-time, on-site role requires reporting to the office five days a week and includes travel to various field locations as needed.

The Mobile Device Analyst will play a key role in supporting smartphones, tablets, MIFI devices, and machine-to-machine services. Working alongside the existing mobile support team, this position ensures that all mobile assets are properly ordered, configured, tracked, and supported to maintain smooth operational continuity throughout the enterprise.

Required Skills & Experience

• Experience managing and supporting a large fleet of mobile devices in an enterprise environment

• Proficiency using enterprise carrier management portals (e.g., Verizon Enterprise Portal) for device ordering, reporting, and account management

• Solid understanding of wireless plans, data usage management, and mobile service best practices

• Hands-on experience with a Mobile Device Management (MDM) platform, preferably Intune

• Experience working with a helpdesk ticketing platform such as ServiceNow

• Familiarity with both Android and iOS operating systems

• Excellent written and verbal communication skills, with the ability to clearly assist and guide end users

• Strong organizational skills and exceptional attention to detail What You Will Be Doing Focus Breakdown

• 40% Device Provisioning & Lifecycle Management

• 30% Inventory & Asset Tracking

• 20% End-User Support

• 10% Vendor & Portal Management Daily Responsibilities Device Management & Provisioning

• Manage the full mobile device lifecycle, including ordering, activation, configuration, deployment, and decommissioning

• Support smartphones, tablets, MIFI devices, and machine-to-machine services across Android and iOS platforms Inventory & Asset Tracking

• Receive, document, and inventory all incoming mobile device orders

• Maintain accurate records of mobile devices and related assets

• Assist with audits to reconcile physical inventory against digital records User Support & Helpdesk Operations

• Provide support for mobile device issues, including connectivity problems, app troubleshooting, device setup, and general usage questions

• Use a ticketing system (e.g., ServiceNow) to log, manage, and resolve support requests in a timely manner Vendor and Portal Management

• Utilize enterprise carrier portals for ordering, account updates, reporting, and service troubleshooting

• Manage device and policy configurations in an MDM platform, such as Intune

• Collaborate with vendors to support service delivery and escalate issues as needed