User Terminal Operations Engineer

Connect with Eutelsat Group

Be part of a new era in communications, transforming connectivity with Eutelsat Group - the world's first GEO-LEO integrated global satellite operator.

As a leader in satellite communications, we provide global connectivity solutions - connecting businesses, communities, and governments around the world. We can connect you at on land, at sea and in the air. We also deliver broadcast television channels and packages, transmitting vital news reports around the world.

With Eutelsat Group You'll Get To:

Pioneer the future of Space Technology

Bring connectivity to remote frontiers

Collaborate with customer-centric experts

Embrace cultural diversity in our global team In a dynamic industry where passion drives our teams to make a difference to become the most trusted partner for global satellite connectivity, you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat Group, we're united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space.

Why Eutelsat Group?

Commitment to Diversity & Inclusion: With colleagues from over 75 countries, we embrace our global DNA and are committed to creating an inclusive workplace. With one-third of our executive team and 60% of our board represented by women.

Ways of Working That Drive Us: As "One Team," we work collaboratively towards shared goals, with customer-centricity, respect, and inclusivity as our guiding principles.

Sustainability at Our Core: At Eutelsat Group, sustainability is more than just a word; it's woven into our strategy. We're dedicated to balancing social, environmental, and economic growth - both on Earth and in space.

Job Overview

We are looking for an enthusiastic and skilled User Terminal Operations Engineerto join our team. This is a unique opportunity to make a significant impact within an organization that values growth, teamwork, and professional development.

Who You Are:

As a UT Operations Engineer at OneWeb, you will play a key role in our business growth. You will work with other Operations Engineering and Development teams to provide tier 3 operational support for the early stages of new user terminals deployment, service support escalations, and new system features deployments.

What You'll Do:

Provide Tier 3 Operations Engineer support for User Terminal Service and Operations troubleshooting and debugging

Perform new firmware and software release planning and testing for a variety of UTs

Deliver hands on training of new features and user terminals to Operations Team and Distribution Partners

Work closely with the Dev Engineering and System Engineering to identify issues to improve the performance of UTs

Investigate and reproduce reported issues with UT vendors engineers

Create and maintain documentation regarding existing standards and processes

Provide support for installation and configuration of user terminals

On-site engagement with technical support from Distribution Partners

Support on-call rotation for high priority escalations

Travel up to 20% of the time What You'll Need:

Systematic and methodical approach to debugging and problem solving

Experience with SatCom and RF technologies

Experience with IP networks (routing and switching)

Working knowledge and use of Linux OS and python programming

Working understanding of Cellular Technologies would be desirable, e.g. 3GPP

Excellent verbal and written communication skills

Understanding of regulatory and test standards related to land maritime and aviation industry

Experience in electrical and mechanical skills required in Satcom

Experience with RF test and measuring equipment

A degree in a related engineering field (information systems, computer science, electrical engineering, computer engineering)

Ability to articulate problems and solutions clearly to both technical and non-technical audience

Where You'll Work:

Virginia, USA

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This role is a Eutelsat Group job opening; all of our open roles are posted on the current OneWeb and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams.