Service Administrator

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.

We are seeking a detail-oriented and organized Service Administrator to join our team. This role is critical in ensuring smooth operations within our fire sprinkler department. You will be responsible for managing service schedules, coordinating with technicians, handling customer inquiries, and maintaining compliance with safety regulations.

Essential Duties & Responsibilities:

Schedule and dispatch technicians for inspections, maintenance, and repairs.

Maintain accurate records of service activities, work orders, and compliance documentation.

Communicate with clients regarding service appointments, billing, and follow-up needs.

Answers phone calls and emails in a timely manner.

Makes appointments and referrals.

Manage data in spreadsheets and reports.

Creates and maintains office related records and reports.

Performs data entry and filing tasks.

Maintains the integrity and confidentiality of confidential employee or departmental files.

Receives, records, and distributes packages and mail.

Manages key vendor accounts.

Compiles budget data and maintains financial records as requested.

Copies, collates, and otherwise prepares reports for mailings, meetings, and other correspondence.

Assists with projects and event support.

Assists other departments as needed.

Assists with customer relations.

Assists with contract creations.

Perform other duties assigned by management.

Education/Qualifications:

Bachelor or Associate degree or equivalent work experience.

Ability to greet visitors, clients, and colleagues in a friendly and courteous manner.

Experience with Service Trade software preferred.

Ability to proofread.

Proficient in Microsoft Office Suite or similar software.

Basic understanding of office equipment.

Basic understanding of clerical procedures and systems such as recordkeeping and filing.

Ability to work independently and identify and solve problems.

Ability to organize and prioritize work.

Other Duties:

Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.

Performs other duties as assigned.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.

Pay Rate:

$25.00 - $35.00 per hour DOE

Anticipated Close:

1/24/2026

Benefits and Perks:

Excellent pay

Medical, dental, vision

Company paid life insurance

Company paid short-term disability

401K with employer match

Paid vacation and company holidays

Training and Career Development

Company vehicle (if job applicable)

Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees

Pye-Barker Fire and Safety is an Equal Opportunity Employer

JR111944