Lead Patient Experience Representative - Weymouth (onsite)

Requisition Number

82860BR

Department

Ambulatory Services- Weymouth

Job Posting Description

100% onsite at Weymouth location.

Position Summary/ Department Summary:

The Lead PER leads the administrative operations of a clinic and works to ensure the best possible patient experience by effectively leading and coordinating services to patients and families. Provides administrative support for a clinic and its providers. Performs various administrative functions requiring in-depth knowledge of programs and services.

Key Responsibilities:

Provides positive, effective customer service to patients, families, and visitors.

Resolves complex issues and responds to inquiries about hospital policies and procedures.

Registers new patients and verifies demographics, insurance, and referral details.

Schedules and confirms patient appointments, tests, and procedures.

Obtains and documents prior authorizations and referrals.

Collects co-pays, reconciles funds, and facilitates communication with financial counseling.

Monitors clinic activity and coordinates daily flow with clinical teams.

Participates in shift handoffs and team huddles to support patient flow.

Prepares forms, organizes medical records, and maintains supplies for appointments.

Provides clerical support including answering phones, taking messages, and scheduling meetings.

Trains new staff and serves as a resource for policies, systems, and procedures.

Delegates and oversees tasks for patient experience staff; provides performance feedback.

Uses clinical, scheduling, and billing applications along with Microsoft Office tools.

Participates in process improvement efforts to enhance department operations.

Minimum Qualifications

Education:

High School Diploma / GED required.

Bachelor’s degree preferred.

Experience:

Minimum 2 years of related healthcare experience required.

Related computer application experience (i.e., Microsoft Application Suite, Adobe, Google Applications, etc.)

Strong customer service experience.

This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months)

Status

Full-Time

Regular, Temporary, Per Diem

Regular

Standard Hours per Week

40

Pay Range

$20.63-$31.46 Hourly

Job Posting Category

Administration

Remote Eligibility

Onsite Only