Investigation & Client Quality Specialist

Work ScheduleStandard (Mon-Fri)

Environmental ConditionsOffice

Job Description

At Thermo Fisher Scientific team, you’ll discover impactful work, innovative thinking and a culture dedicated to working the right way, for the right reasons - with the customer always top of mind. The work we do matters, like helping customers find cures for cancer, protecting the environment, making sure our food is safe and delivering COVID-19 solutions. As the world leader in serving science, with the largest investment in R&D in the industry, our colleagues are empowered to realize their full potential as part of a fast-growing, global organization that values passion and unique contributions. Our commitment to our colleagues across the globe is to provide the resources and opportunities they need to make a difference in our world while building a fulfilling career with us.

Location/Division Specific Information

Join our outstanding team in Ferentino, Province of Frosinone, Italy, where you'll be part of a world-class organization committed to scientific innovation.

Discover Impactful Work:

As an Investigation & Client Quality Specialist, you will determine and implement solutions that guarantee seamless client contentment and quality service. Your work will strictly adhere to our high standards, making a significant impact every day!

A day in the Life:

Perform detailed investigations to resolve client issues

Collaborate with cross-functional teams to ensure world-class quality

Successfully implement improvements based on client feedback

Keys to Success:

Ambitious approach with a proven track record of excellence

Outstanding communication and collaboration skills

Ability to compete and thrive in a fast-paced environment

Education

High school diploma or equivalent experience required.

Experience

Minimum of 2 years in a quality assurance role

Previous experience in client service or support

Proven ability to manage complex investigations

Knowledge, Skills, Abilities

Strong analytical and problem-solving skills

Excellent attention to detail

Capability to work autonomously and collaboratively

Physical Requirements / Work Environment

This position demands proficiency in operating within an office setting alongside standard office tools. Some travel may be required.

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

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