Customer Support Representative - Banking Industry

Job Description

Customer Service Representative

Location: Columbus, OH (Hybrid)

Pay Range: $18–$19/hour on W2

Contract: 6–12 Months Potential for Extension or Permanent Hire

About the Role:

We’re seeking a motivated Customer Service Representative to join our team in Columbus, OH. This hybrid role offers a great opportunity to build professional experience in a collaborative and fast-paced environment. You’ll be the first point of contact for customers, providing exceptional service, resolving inquiries, and ensuring a positive customer experience.

Responsibilities:

Handle inbound calls, emails, and chats to assist customers with account questions, billing, and service requests

Provide accurate information while maintaining a friendly, professional tone

Research and resolve issues in a timely manner using internal systems

Document customer interactions and follow up when necessary

Collaborate with team members and other departments to ensure customer satisfaction

Meet performance metrics such as quality, accuracy, and responsiveness

Qualifications:

High school diploma or equivalent (Associate’s or Bachelor’s degree a plus)

1+ year of customer service, call center, or administrative experience preferred

Excellent communication and problem-solving skills

Strong attention to detail and ability to multitask

Proficiency with Microsoft Office and basic computer systems

Ability to work both independently and as part of a team

Why Join Us:

Competitive hourly pay with potential for long-term growth

Hybrid schedule (in-office & remote flexibility)

Supportive, team-oriented work culture

Training and career development opportunitiesCompany Description

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.

Hybrid remote