Help Desk Analyst III

Job Description

We are looking for a skilled Help Desk Analyst III to join our team in Columbus, Ohio. In this long-term contract role, you will provide expert technical support for macOS devices within a managed enterprise environment. Your ability to resolve issues efficiently and deliver exceptional customer service will be critical to maintaining smooth IT operations within the organization.

Responsibilities:

• Offer comprehensive support for macOS devices, including installation, setup, and troubleshooting in an enterprise environment.

• Perform hardware diagnostics and repairs, install peripherals, and address common technical issues.

• Configure new computers by installing operating systems, software, and ensuring compliance with security standards.

• Handle password resets and manage user accounts in alignment with company policies.

• Diagnose and resolve hardware and software issues using remote support tools and a ticketing system.

• Collaborate with the IT team to ensure consistent delivery of technical support services and escalate complex problems when necessary.

• Communicate professionally with end-users while providing guidance on IT procedures and best practices.

• Stay updated on macOS advancements, security protocols, and features to enhance support capabilities.• Proven experience providing technical support for macOS devices within a managed enterprise environment.

• Skilled in performing basic hardware repairs, device setup, and troubleshooting tasks.

• Familiarity with endpoint management tools such as Intune or similar systems.

• Strong problem-solving abilities and capability to work independently or as part of a team.

• Excellent communication skills combined with a customer-focused approach.

• Proficiency in Active Directory and Windows 10.

• Experience managing service desk tickets and resolving technical issues.

• Knowledge of basic Windows troubleshooting techniques.