Call Center Representative

Job Description

At Sparkbit 360, we believe that every brand has a story worth sharing, a message that can inspire, and a vision that deserves to be seen. As a full-service marketing and public relations agency, were dedicated to helping businesses like yours thrive in an ever-evolving world.

Position Overview:

Position Overview:

We are seeking a motivated and professional Call Center Representative to join our Washington, DC team. This role involves handling inbound and outbound calls, assisting customers with inquiries, and ensuring each interaction reflects our commitment to exceptional service.

Responsibilities:

Handle inbound customer calls and provide accurate information and assistance.

Make outbound follow-up calls when necessary.

Document call details, inquiries, and resolutions accurately.

Direct calls to appropriate departments as needed.

Maintain a positive, customer-focused attitude in every interaction.

Support the customer service team with additional tasks as assigned.

Qualifications:

High school diploma or equivalent required.

Strong verbal communication and active listening skills.

Ability to remain calm and professional during high-volume periods.

Basic computer and phone-system proficiency.

Dependable, punctual, and eager to learn.

What We Offer:

Competitive pay

Opportunities for advancement

Professional development and training

Supportive and collaborative team environment

Travel opportunities (if applicable)

Full-time