Field Representative

Trimac isn't just a transportation company; it's an industry disruptor with a remarkable 80-year legacy of safely delivering products that improve people’s lives across North America.

Our workplace culture is centered on being safe, respectful, innovative and inclusive. We are committed to maintaining a rewarding work environment that allows employees to experience new opportunities and build their chosen careers. Across the company, we encourage open communication, champion integrity, celebrate individuality and cultivate diverse talents and perspectives. If you’re ready for a challenge that will help drive forward an industry leading team, we invite you to begin your journey with us.

Job Details

The Field Representative is responsible for supporting the Terminal Manager in the efficient, safe, and

profitable delivery of service to our customers in an assigned designated region. The Field

Supervisor is accountable for overseeing the integration of new and supervision of existing

loaders/technicians to ensure work performance aligns with Trimac safety and operational

excellence and standards.

This role reports to the Terminal Manager and interacts with Drivers, Dispatchers, Service Centers,

and internal departments including management, safety, human resources, and key contacts with

local customers.

Who You Are

Able to build relationships with Customers and Loaders/Technicians

Able to deal with problems and manage conflict

Deal with difficult situations and conversations

Excellent interpersonal and strong communication skills

Able to lead and manage people including coaching and teaching

Exceptional customer service skills

Ability to champion change

Technologically competent

Knowledgeable of HSSE policies and Government regulations (NSC, TDG, Dangerous Goods, etc.) are followed by Drivers

Responsibilities

Building and maintaining relationships with Customers and Drivers and Loaders/Technicians

Conducting regular site visits with Customers and Drivers

Identifying new business opportunities with existing Customers

Ensuring site-specific orientation, Safe Work Permits are current and compliant for existing Customers and communicated to Drivers and loaders/technicians

Setting up site-specific orientation with new Drivers and Loaders/Technicians

Attending ongoing Customer and operations meetings including safety

Conducting Field Level Risk Assessments, Job Task Observations and communicating results

Troubleshooting issues regarding service deviations and direct Customer concerns as they arise with both Drivers and Operations

As required, process completed signed tickets (Bill of Ladings BOL)

Reviewing, assessing, and approving performance, and requirements of new Loaders/Technicians post orientation

Liaise with Terminal Manager in the hiring, performance, and termination process for Loaders/Technicians

Managing general day-to-day operations

Providing accurate information on resource and equipment needs

Assisting and supporting Company Dispatch

Assisting Terminal Manager with issues pertaining to Team’s performance, attendance and discipline

Ensuring all safe work practices are being monitored and implemented

Coordinating Drug & Alcohol processes including pre-hire and post-incident

Responding, conducting, and investigating incidents in collaboration with Terminal Manager and HSSE

Being accountable for the supply and distribution of appropriate PPE

Participating in safety lanes in coordination with HSSE

Following up with Loaders/Technicians on all required and ongoing compliance Documentation

Champion, train, assist and troubleshoot the utilization of Company-specific technology

On-Call per schedule

Being flexible and adaptable to complete site-specific duties and tasks as required

Qualifications

High School Diploma or equivalent required

Minimum 3 years of relevant work experience

Benefits

We invest in our employee’s growth through training and development programs. We offer a comprehensive benefits package such as:

Medical, Dental, Vision, Life Insurance, and many more health and wellness benefits

Paid vacation, sick time, and company holidays

Paid time off for volunteer activities to help give back to our communities

Pension Plan

Tuition Reimbursement Program to achieve your educational goals

Continuous learning and career development

Safety Commitments

We make safety a part of every decision

We make safety personal

We have the courage to intervene

Full-Time