Team Leader - Dispatch

Dispatch Team Leader - Leadership & Logistics Focus

Permanent Full-time position with competitive remuneration, bonus and benefits

Location: Murarrie, Queensland, Australia

Morning Shift - Team Leader: Shift Pattern: 6:00am to 2:00pm (Monday to Friday)

Join a trusted Global leading Animal Health organisation

Are you an experienced leader with a passion for driving efficient dispatch operations? Join a trusted global leader in Animal Health as a Dispatch Team Leader, where you will lead a team to ensure timely, accurate, and compliant dispatch, maintaining customer expectations, in a safe, efficient and high-quality manner

What You Will Do

As Dispatch Team Leader, you will oversee and coordinate the daily activities of the dispatch team, supporting the Logistics Manager to meet customer demands and operational goals. Your key responsibilities include but are not limited to:

Champion and embed a robust Safety culture throughout all daily activities, ensuring compliance and proactive risk management

Lead and motivate a team of dispatch operators to achieve high performance and meet daily KPIs

Oversee and monitor order movements to ensure efficient and timely dispatch of export shipments with accurate and compliant documentation

Approve freight invoices promptly and managing freight consumables ordering

Collaborate with other departments to address customer enquiries, freight quotes, and coordinate scheduling

Maintain Aussieflex (inhouse system) controls to enhance team efficiency, including managing backorders and undelivered stock

Identify logistics procedural gaps and implement corrective actions to mitigate business risks and improve supply chain reliability

Conduct regular staff performance reviews, provide constructive feedback, and manage talent development and training pathways

Support recruitment, roster management, leave approvals, and timesheet verification for permanent and contingent workers

Lead remuneration reviews, calibrations sessions, and year-end HR processes

Drive dispatch KPI’s, focused on shipment accuracy, yield optimisation, and waste reduction

Ensure strict adherence to Quality, Environment, Health and Safety policies: proactively report hazards and incidents, to maintain a safe workplace

Plan team rostering and rotations based on training and operational requirements

Complete dispatch reports and maintaining clear communication and records

Facilitate conflict resolution and providing technical guidance across departments

Participate in operational problem-solving and support quality assurance

Ensure dispatch systems comply with policy guidelines and are regularly updated

Support continuous improvement initiatives to enhance dispatch processes and team performance

What You Must Have

Proven experience managing teams in a dispatch, logistics, or production environment

Embed 5S across the dispatch floor: Sort, Set in Order, Shine, Standardize, Sustain, to create a safer, faster, more reliable operation. Requirement: demonstrable 5S application or experience in a 5S-led operation is required

Strong leadership skills with emotional intelligence, empathy, resilience, and adaptability

Exceptional time management, attention to detail, and organisational skills

Advanced verbal and written communication skills with the ability to influence and collaborate across all organisational levels

You must be able to clearly articulate your thought process and demonstrate strong technical capability in dispatch operations

Proficiency with Microsoft Word, Excel, Outlook; SAP experience is ideal

Ability to collaborate across functions, demonstrating inclusivity and respect for diversity

High ethical standards and integrity, ensuring responsible use of company assets and equipment

What You Can Expect

Autonomy in your role with strong support from a trusted global organisation

Opportunities to upskill and develop professionally

Flexibility and pathways to broaden your skillset and career opportunities

Being part of a collaborative, diverse, and inclusive team committed to innovation and excellence

If you are a dynamic leader with a passion for logistics and operational excellence, ready to make a significant impact, we encourage you to apply.

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Required Skills: Adaptability, Communication, Driving Continuous Improvement, Fabrication Processes, Interpersonal Relationships, Inventory Management, Leadership, Management Process, Manual Handling, Manufacturing Quality Control, Mentorship, Microsoft Word, Process Optimization, Production Reports, Production Scheduling, Safety Compliance, Service Excellence, Technical Troubleshooting, Written Communication

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status: Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:Not Applicable

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:12/17/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

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