Associate Director, Commercial Excellence

The Opportunity:

Reporting to the General Manager of CSL Behring's Brazil affiliate, as the Associate Director, Commercial Excellence, you will lead strategic and operational initiatives to elevate commercial performance across CSL Brazil. You will play a pivotal part in optimizing resources, improving processes, and driving efficiency across key commercial functions. You will support a diverse portfolio including plasma-derived therapies, rare diseases, and iron products.

This is a hybrid role, which offers a combination of an onsite and remote work schedule. #LI-hybrid

The Role:

Sales Force Effectiveness

Lead the deployment and optimization of Salesforce CRM, ensuring high adoption and data accuracy.

Define and manage target setting, sales bonus calculation, and performance tracking.

Oversee customer segmentation, targeting, and territory optimization to maximize field force productivity.

Commercial Business Intelligence

Deliver actionable insights to Sales, Marketing, and Access teams through robust data analytics, dashboards, and performance reporting.

Partner with cross-functional stakeholders to identify growth opportunities and monitor KPIs.

Demand Planning & S&OP

Own the forecasting process, integrating inputs from commercial, supply chain, and finance teams.

Lead S&OP cycles, ensuring accurate demand signals and supply alignment.

Minimize product write-offs and proactively manage back order risks through scenario planning and inventory optimization.

Customer Service Operations

Approve and oversee sales orders, returns, and re-invoicing processes, ensuring compliance and customer satisfaction.

Collaborate with supply chain and finance teams to resolve operational bottlenecks and enhance service levels.

Process Improvement & Automation

Drive process improvement and area reorganization initiatives to optimize resource utilization and operational efficiency.

Lead automation projects across all areas of responsibility, leveraging technology to streamline workflows and reduce manual effort.

Your Skills & Abilities:

Bachelor’s degree in Business, Economics, Engineering, or related field; MBA preferred.

Minimum 8 years of experience in Commercial Excellence, Sales Operations, or Business Intelligence within the pharmaceutical or healthcare industry.

Proven experience with Salesforce CRM, forecasting tools, and S&OP processes.

Strong analytical, leadership, and stakeholder management skills.

Fluent in English and Portuguese.

Demonstrated success in process optimization, organizational redesign, and automation initiatives.

Travel Requirements:

Domestic and International travel may be required from time to time.

Our Benefits

We encourage you to make your well-being a priority. It’s important and so are you. Learn more about how we care at CSL.

About CSL Behring

CSL Behring is a global biotherapeutics leader driven by our promise to save lives. Focused on serving patients’ needs by using the latest technologies, we discover, develop and deliver innovative therapies for people living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. We use three strategic scientific platforms of plasma fractionation, recombinant protein technology, and cell and gene therapy to support continued innovation and continually refine ways in which products can address unmet medical needs and help patients lead full lives.

CSL Behring operates one of the world’s largest plasma collection networks, CSL Plasma. Our parent company, CSL, headquartered in Melbourne, Australia, employs 32,000 people, and delivers its lifesaving therapies to people in more than 100 countries.

We want CSL to reflect the world around us

At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging CSL

Do work that matters at CSL Behring!

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