Core System Administrator

Core System Administrator

Position Summary: Under the supervision of the Core System Manager, the Core System Administrator is responsible for the integrity, availability, and reliability of various Telhio hosted software applications. These applications include DNA, Akcelerant, and LOS. The Core System Administrator also manages effective, non-disruptive rollouts of software upgrades and releases. This position schedules and monitors system migrations and data purging activities, including both the hardware, software, and 3rd party connectivity.

What You Will Do:

Work to ensure the integrity, availability, and reliability of the core banking system, including connections to Alkami online banking/Mobile Banking, Meridian Link/Origence/Encompass, and LenderLink Loan Origination systems, ATM Network, Retirement Interface, Skip-a-Pay interface, FedWire interface, and Collections Interface.

Provide custom reports for internal use and extracts for external vendors.

Document all procedures.

Partner with various LOBs within Telhio, assisting them with evaluating their needs and collaborating on solutions.

Create customized reports for business areas using SQL and Power BI tools.

Participate in system upgrade and migration activities.

Provide sufficient notifications of purges.

Work to ensure testing is completed prior to system upgrades.

Configure new product for rollout.

Participate in disaster recovery testing.

Provide clear definition of project/product goals and methodology.

Complete project within project deadlines and effectively manage deadlines.

Ensure training, procedures and support materials are provided to staff where appropriate.

Ensure that all security procedures are followed to guarantee the safety of Telhio information and resources.

Enforce security access controls.

Enforce data release controls.

Provide backup support for online banking system administration.

What You Will Need:

A minimum of four years of experience working with both front and back ends of the Fiserv DNA core banking system.

Ability to follow verbal and written procedures.

A clear understanding of basic deposit and loan banking products with a focus on consumer and commercial lending concepts.

Basic application troubleshooting skills.

Experience with Agile project management concepts, or a willingness to earn Agile certification within six months of accepting this position.

Certification in business analysis, or willingness to earn this certification within one year of accepting this position.

Effective communication skills, both verbally and in writing.

The ability to handle multiple projects and tasks and to meet deadlines.

Experience in organizing and prioritizing assignments with minimal supervision.

This position requires non-business hours availability for testing, troubleshooting, and system upgrades.

The successful candidate will serve as a weekly on-call resource once monthly.