Assistant General Manager

Grow with us...

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

At 1 Hotel Mayfair, London’s first nature-inspired, eco-conscious luxury hotel, we believe hospitality should be purposeful, thoughtful, and deeply connected to nature. Every experience we create reflects our mission of sustainability, wellbeing, and conscious luxury.

We are seeking an Assistant General Manager – Bars to join our team and support the Director of Bars in leading the bar operation at one of London’s most innovative luxury destinations.

The Role

Reporting directly to the Director of Bars, the Assistant General Manager plays a pivotal role in daily operations, team leadership, and guest experience. You’ll help shape the service culture, elevate performance, and ensure our bars operate with seamless efficiency and exceptional attention to detail.

What You’ll Be Doing

Operational Leadership

Support the Director of Bars in managing all bar operations, including staffing, scheduling, inventory, and financial performance.

Supervise, guide, and motivate bar staff to deliver service excellence in line with 1 Hotel Mayfair standards.

Oversee daily setup and breakdown of bar areas to ensure optimal efficiency, workflow, and ambience.

Guest Experience Enhancement

Foster a culture of warm, intuitive, and elevated hospitality that consistently exceeds guest expectations.

Address guest concerns promptly and professionally, ensuring thoughtful solutions and follow-up.

Monitor guest satisfaction and service quality, implementing improvements to enhance the overall experience.

Training & Development

Deliver coaching, training, and mentorship to elevate team skills, product knowledge, and service techniques.

Lead regular team meetings and training sessions to communicate updates and reinforce standards.

Work with the Director of Bars to create SOPs, training materials, and performance metrics that support continued growth and accountability.

Financial Management

Assist with budget planning and ongoing performance review, including revenue, cost control, and profitability.

Implement initiatives to maximize revenue and manage costs without compromising quality or guest satisfaction.

Oversee stock levels, carry out regular inventory checks, and ensure systems are in place to minimize waste.

About You

Previous leadership experience in hospitality, specifically within bar operations or beverage-led environments.

Strong knowledge of beverages, mixology, and cocktail culture, with a passion for innovative, guest-focused service.

A confident leader with exceptional communication skills and the ability to inspire and motivate diverse teams.

Proven ability to achieve financial targets, introduce operational efficiencies, and drive performance.

Passionate about sustainability, wellbeing, and delivering meaningful guest experiences.

Why 1 Hotel Mayfair?

At 1 Hotels, our culture is built on care—care for each other, our guests, and our planet. You’ll join a team that delivers intuitive, informed service in a setting designed by nature and crafted with purpose.

What We Offer

Our culture is caring and thoughtful, and we deliver good-natured, informed service, perfectly executed to evoke a sense of fulfilment and well-being. As part of our team, you can look forward to a variety of activities and perks that support your passion for hospitality and nature:

Designed by Nature work environment

Free healthy & nutritious meals on duty

24-hour Employee Assistance Program

Flu vaccination vouchers

Eye care contributions

Social events throughout the year

Wedding and baby gifts

Code Hospitality – discounted rates

Travel season ticket loan & Cycle to Work scheme

Complimentary chiropodist & reflexology treatments

West End Club – discounts in local shops, hotels, bars, and restaurants

Spa, Food & Beverage discounts (30%–50%)

Guest experience stay – enjoy an overnight stay and experience our bar and restaurant

Opportunities to be involved in charity and community events

Starwood Hotels & Resorts discounted employee / friends & family room rates

Team Member Recognition program – earn rewards and pay it forward

SH University – professional development, courses, and certifications

Career advancement opportunities across the globe

Terms & Conditions apply to all benefits.

About us...

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.

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