Night Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:An iconic hideaway on the glamorous Athens riviera, reborn. On the sophisticated Athens Riviera, at the tip of a pine-clad peninsula, Four Seasons offers the best of both worlds: a laid-back seaside escape just 30 minutes from the historical city centre. Discover the wonders of ancient civilization at the Acropolis, then return to Four Seasons to unwind and relax. Four Seasons Astir Palace Hotel Athens opened in March 2019 and provides a preferred address for both business and leisure travelers, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world. The Arion Hotel was built in 1967 and has 106 keys and 61 Bungalows, and the Nafsika opened in 1980 and has 136 keys. Under the same ownership is a large private beach club and marina. Nafsika is open through the year, while Arion and the bungalows operate eight months of the year. Adding to the complement of on-site F&B operations (8 Restaurants and Bars), there are also two third party restaurants on site.

About the role

At Four Seasons, our people are the heart of our success. We are committed to creating a supportive environment where our employees grow, excel, and consistently deliver the exceptional service that defines our brand. We are currently seeking a Night Manager to join our Front Office leadership team at the iconic Four Seasons Astir Palace Hotel Athens.

As a Night Manager, you will oversee all overnight Front Office operations ensuring seamless service, strong leadership presence, and unwavering adherence to Four Seasons standards. You will supervise the hotel during the night, support all departments, manage guest interactions with professionalism, and uphold the highest levels of safety, service, and crisis readiness.

What You Will Do:

Maintain complete knowledge of all hotel features/services, hours of operation, building history, room types, layouts, décor, rates, packages, promotions, house count, VIPs, and group activity schedules.

Demonstrate expert knowledge of Front Office systems and procedures including Opera, Visionline, HotSoS, Mobile Key, and other core operational tools.

Regularly tour all hotel areas to monitor departmental operations, guest satisfaction, staff performance, and adherence to standards.

Review late arrivals, early next-day arrivals, departures, and room availability to plan and coordinate the next day’s operations.

Ensure accurate handling of arrivals, departures, room blocks, billing requirements, and discrepancies while personally managing guest relocations when necessary.

Oversee night audit procedures and prepare required accounting reports.

Guarantee compliance with all financial and credit procedures; review paid-outs, rebates, petty cash, and cashier transactions to ensure proper approvals and reconciliation.

Support and guide the overnight team to deliver Four Seasons service excellence, acting as a mentor, coach, and role model.

Conduct spot checks on Night Receptionists and Night Bellmen to ensure brand standards and LQA expectations are consistently met.

Supervise room assignments, monitor Out of Order/Out of Service rooms, and ensure accurate tracking.

Act as the senior leader on duty overnight, handling all guest requests, complaints, and emergencies with professionalism and strong crisis management skills.

Ensure all night colleagues uphold grooming standards, uniform guidelines, communication etiquette, and Four Seasons cultural values.

Report operational updates, incidents, and departmental needs to the Front Office Manager, collaborating closely to maintain seamless continuity between shifts.

Promote hotel facilities and support upselling initiatives, motivating the team by leading through example.

Remain fully familiar with emergency procedures, fire panel operation, and crisis protocol as the designated overnight controller.

Uphold Four Seasons policies at all times, acting as a brand ambassador and maintaining the integrity of our vision, mission, and values.

What You Bring:

Proven experience in Front Office operations, preferably in luxury hospitality.

Strong leadership presence with the ability to supervise, motivate, and develop teams.

Deep understanding of guest service standards, night audit processes, and crisis management.

Excellent communication and interpersonal skills.

Strong organizational and problem-solving abilities.

Fluency in English; additional languages are an asset.

Able to work overnight schedules, weekends, and holidays.

Professional presentation, grooming, and behavior aligned with Four Seasons standards.

What We Offer:

Employee Meals and Uniform & Laundry provided.

Ticket Restaurant Monthly Amount of €100.

Bus Transportation to/from Elliniko.

Monthly Employee Recognition Program.

Global career growth opportunities through Task Forces and Transfers.

Employee Travel Program (after 6 months: complimentary stays at Four Seasons worldwide).

At Four Seasons Astir Palace Athens, we champion excellence, collaboration, and continuous development. Join us as a Night Manager and help shape unforgettable guest experiences while safeguarding the overnight heartbeat of our iconic hotel.

REQ10363997