Associate Product Delivery Manager - Employee Compute

Description

Play a crucial role in transforming ideas into functional products, while navigating through complex challenges. Develop your skills, contribute to meaningful change, and propel your career in an environment that values growth and learning.

As an Associate Product Delivery Manager in the Employee Compute organization, you will play a key role in supporting the delivery and lifecycle management of desktop and mobile products for JPMC employees. You will collaborate with cross-functional teams to ensure seamless product deployment, user support, and continuous improvement of the employee technology experience.

Key responsibilities

Supports delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies.

Contributes to change management activities across functional partners and documents adherence to the firm’s risk, controls, compliance, and regulatory requirements

Documents blockers and impediments to aid with dependency management and resource availability

Collaborates with the Product Delivery Manager to engage stakeholders and cross-functional partners to manage dependencies and timelines

Own and maintain a catalog of desktop and mobile hardware product standards, ensuring alignment with business and technical requirements.

Ensure that all catalog standards are available for purchase in all global regions, working with procurement and regional teams to address availability and compliance.

Collaborate with engineering and security teams to ensure timely deployment of critical patches and compliance with enterprise standards.

Serve as a point of contact for employee feedback, requirements gathering, and issue escalation.

Contribute to documentation, training materials, and knowledge base articles for employee self-service.

Track product adoption, usage trends, and support metrics to inform future demand and prioritization.

Support the development of business cases for new features or product enhancements.

Qualifications

2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area

Demonstrated experience or equivalent expertise in product management, project management, or a relevant domain area

Exposure to operational management and change readiness workstreams Bachelor’s degree or equivalent experience in business, technology, or related field.

Strong communication, organizational, and problem-solving skills.

Experience working with cross-functional teams in a large enterprise environment.

Familiarity with desktop and mobile hardware manufacturers (Apple, Dell, Samsung, etc) is a plus.

Ability to analyze data and present actionable insights.

Preferred Skills

Emerging Knowledge of product release and deployment processes

Experience supporting Mac, WindowsHi and iOS devices in an enterprise setting.

Knowledge of IT service management (ITSM) tools and processes.

Knowledge and experience with desktop and mobile products (Mac, Windows, iOS, Android)