Service Manager

Key Responsibilities:

Oversee daily operations of the commercial vehicle workshop, ensuring efficient and productive workflow

Lead, mentor, and manage a team of technicians, service advisors, and support staff

Ensure exceptional customer satisfaction and maintain professional communication throughout the service process

Monitor labour efficiency, productivity, and workshop performance metrics

Ensure compliance with OEM standards, dealership policies, and health and safety requirements

Manage warranty procedures, claim submissions, and technical authorisations

Control departmental budgets, cost management, and overall profitability

Resolve technical concerns and support diagnostic and repair processes where needed

Drive continuous improvement and maintain high-quality service standards

Build and maintain strong relationships with customers, fleet clients, and internal stakeholders

Requirements:

Proven experience as a Service Manager within the commercial vehicle sector

Strong technical background in heavy-duty/commercial vehicles

Excellent leadership, communication, and customer service skills

Ability to manage workshop performance, productivity targets, and high-volume workloads

Solid understanding of warranty processes, diagnostics, and OEM compliance

Experience with dealership management systems

Valid drivers license

What We Offer:

Competitive salary and performance incentives

Opportunity to lead a well-established commercial vehicle service team

Supportive environment with opportunities for growth and development