Administrative Professional 2

Schedule: Full-time

Ohio Department of Public Safety – Emergency Medical Services

Report In Location: 1970 West Broad Street, Columbus, Ohio 43223

Work Hours: 8:00AM to 5:00PM

Perks of Working for the Ohio Department of Public Safety

Multiple pay increases over your first years of service!

Free Parking!

Free Onsite Gym and Walking Path!

Daycare On-site!

Cafeteria On-site!

What You’ll Do as an Administrative Professional 2:

Under general supervision of the Program Administrator 2, within Emergency Medical Services (EMS) Certification section, relieve superior of routine administrative duties related to the certification process:

Receive all EMS & fire service provider, instructor, reciprocity applications, extension requests, & exemption requests; Enter applications into database & process approved reciprocity & reinstatement applications;

Answer incoming calls; Make outgoing calls to applicants to request additional information;

Independently provide explanation orally &/or in writing of services & activities of EMS programs & respond to verbal &/or written inquiries regarding certification procedures;

Assist customers with navigating the Division of EMS webpage to obtain information;

Utilize Microsoft Word mail merge to create form letters;

Utilize internet applications to retrieve data & conduct research;

Maintain confidentiality of certification-related documents & information in accordance with applicable state & federal laws;

Draft & review written correspondence;

Notify applicants, written &/or verbally, of problems with applications;

Maintain files of certification applications & related documents & correspondence; Prepare documents for long-term maintenance in accordance with record retention schedules;

Research & respond in writing &/or orally to inquiries about the certification program & other EMS programs from applicants & the general public;

Review eligibility requirements for EMS reinstatement exams & exams in lieu of continuing education;

Create & manipulate data utilizing Microsoft Excel;

Assist with committee activities (e.g., sending meeting notices, typing meeting agendas, taking & preparing minutes, copying meeting materials, etc.);

Perform other related duties as required (e.g., work on special assignments & projects; prepare memos & presentations for dissemination within the work units; act as back-up Administrative Professional to the other sections within EMS, etc.).

Helpful Tips for Applying:

Be detailed when describing your current/previous work duties. The more the better! Don't just write "see attached resume".

Tailor your application for each position you apply for. You should clearly describe how you meet the minimum qualifications outlined in this job posting.

Respond to all questions asked. If you do not have the education/training/experience that is being asked, select either "No" or "N/A".

18 mos. exp. or 18 mos. trg. in secretarial/administrative professional field.

-Or completion of associate core coursework in secretarial science or business office applications from accredited career school or community college.

-Or 6 mos. exp. as Administrative Professional 1, 16871.

-Or equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills: Administrative Support/Services