Customer Service Representative

Job Description

Customer Service Specialist

We are looking for a confident, compassionate communicator who can deliver exceptional service—even in high-pressure situations. In this role, you’ll be the voice of our brand—building relationships, resolving inquiries, and identifying opportunities to create added value for our customers.

About Us:

Turner Memorial is a leader in the wholesale funeral supply industry, but we're more than just a company – we're a partner to funeral homes nationwide. Our mission is to provide the highest quality products with the most personal, sensitive service. We are a close-knit team that values compassion and excellence above all else. We are looking for a dedicated Customer Service & Order Entry Specialist to be the pillar of support for our clients. We want YOU to be the friendly voice at the heart of it all.

Key Responsibilities:

Provide outstanding service and support through inbound and outbound calls and emails

Listen actively and respond empathetically to customer needs, ensuring a positive and memorable experience

Identify sales opportunities and confidently upsell or cross-sell products and services that meet customer needs

Process orders accurately and timely

Accurately document customer interactions and maintain up-to-date records in ERP systems (NetSuite experience a plus)

Resolve customer concerns efficiently and professionally, escalating complex issues when necessary

Collaborate with internal teams to ensure seamless order processing, issue resolution, and customer satisfaction

Pick, pack, and ship customer orders with care and accuracy, ensuring timely delivery

Adapt to evolving processes and contribute to continuous improvement initiatives

What You Bring:

3+ years of experience in customer service or call center roles, ideally with a sales component

Excellent verbal and written communication skills, with a talent for active listening and clear articulation

Strong attention to detail, with the ability to manage multiple tasks and follow through reliably

A calm, solution-focused mindset—even when working under pressure

A natural ability to identify and act on sales opportunities

Proficiency with ERP systems (NetSuite preferred) and the Microsoft Office Suite

A proactive, adaptable approach with a desire to grow and contribute in a fast-paced environment

Full-time