Customer Service Representative Danish Speaker Lisbon, Portugal

Are you fluent in Danish and ready to elevate your career in an exciting, international setting? Join our dynamic team in Lisbon, Portugal, as a Customer Service Representative (Danish-language) and become a vital part of a leading travel and tourism brand that delivers exceptional support to customers around the globe.

What You'll Do

Handle customer inquiries via phone, email, live chat, and social media, delivering clear, personalised, and professional support

Resolve service requests regarding bookings, account issues, and general assistance, following procedures while creating a positive customer experience

Document interactions in the CRM system and collaborate with internal teams when issues require escalation

Manage multiple communication channels effectively and maintain high-quality customer engagement

Actively identify patterns in customer feedback and suggest improvements to processes and service quality

Who You Are

Native or fluent in Danish, with strong communications skills in English (minimum B2 level)

Previous experience in a customer service or support role is advantageous, but exceptional communication and service orientation are key

Confident across multiple channels (phone, email, chat), quick to adopt new tools and systems

Detail-oriented, organised, and able to thrive in a fast-moving environment

Adaptable, resilient, and dedicated to high customer satisfaction standards

What We Offer

Competitive base salary plus performance-based bonuses

On-site role in Lisbon immerse yourself in the culture, sunshine, and vibrant lifestyle of Portugals capital city

Full training and onboarding with a supportive international team

Opportunity to grow professionally within the travel & tourism and customer experience sector

Access to travel perks and exclusive discounts through our global brands partnerships

Life in Lisbon

Living in Lisbon means enjoying a sunny, lively urban environment where historic architecture, modern creativity, and coastal relaxation meet. From scenic tram rides to riverside cafés and world-class cuisine, the city provides a high quality of life and incredible cultural richness all at a cost that allows you to thrive personally and professionally.

If you're ready to speak Danish, delight customers, and build your career in a spectacular European setting, apply today your next major opportunity awaits in Lisbon!