Service Desk Analyst Norwegian Speaker

Are you a natural problem-solver with a passion for technology and customer service? Do you want to develop your IT career in an international environment while living in one of Europes most exciting cities? This opportunity offers the perfect combination of professional growth and a vibrant lifestyle in Budapest.

About the Role

As a Service Desk Analyst, you will be the first point of contact for Norwegian-speaking users needing technical support. You will handle incoming requests, diagnose issues, and ensure that users receive fast and effective solutions. This role provides hands-on experience with a wide range of tools, systems, and technologies, making it an excellent path for those looking to build or advance a career in IT.

Responsibilities

Provide first-line IT support to Norwegian-speaking users via phone, email, and chat.

Troubleshoot technical problems related to software, hardware, networks, and access permissions.

Log incidents and service requests, ensuring proper documentation and follow-up.

Escalate complex cases to higher-level support teams when required.

Assist with onboarding new users by setting up accounts and configuring workstations.

Contribute to the knowledge base by identifying recurring issues and proposing improvements.

Requirements

Native-level or fluent Norwegian, with solid communication skills in English.

Previous experience in IT support or customer-facing technical roles is an advantage, but motivated fast-learners will also be considered.

Strong problem-solving mindset and the ability to guide users through solutions in a clear and calm manner.

Good organisational skills, attention to detail, and the ability to multitask.

Interest in growing professionally within a global technology environment.

Whats Offered

Competitive salary and performance bonuses.

Permanent contract with a Monday-to-Friday schedule.

Full training and ongoing professional development opportunities.

Career progression paths in IT, engineering, and technical operations.

Relocation support for candidates moving to Budapest.

Why Budapest?

Budapest is one of Europes most attractive cities for international talent. It offers affordable living, a thriving tech and business scene, stunning architecture, vibrant nightlife, world-famous thermal spas, and a warm international community. Its a place where you can enjoy a high quality of life while growing your IT career.

If you want to combine career development with an exciting new chapter in a modern and multicultural European city, this Service Desk Analyst role in Budapest could be the perfect next step.